Inbound Customer Service Agent

As an Inbound Customer Service Agent at UnifyCX in Mangalore, you play a crucial role in delivering exceptional customer experiences by addressing inquiries, resolving issues, and enhancing the customer journey. Join our team and be part of a transformative AI platform that prioritizes measurable results and values automation, talent enablement, strategic partnerships, and data ethics. **Key Responsibilities:** - Capture and document customer complaints professionally and empathetically, ensuring accuracy. - Demonstrate active listening and adapt communication style based on customers" tone, cultural context, and emotional state. - Efficiently manage complex customer issues to ensure timely and satisfactory resolution. - Maintain effective call control for smooth transitions and proper call direction. - Utilize multiple tools and systems while speaking with customers, including accurate data entry and multi-tasking. - Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. - Accurately set up or act on cases following company guidelines and compliance rules. - Complete assigned training, demonstrate self-directed learning, and quickly adapt to process or policy changes. **Qualifications Required:** - Bachelor's Degree/Diploma in a relevant field or equivalent experience. - Proficiency in English (verbal and written) meeting proficiency scale requirements. - Strong customer service skills demonstrated through interviews and role play evaluations. - Ability to learn and comprehend training material in English. - Excellent active listening and communication skills. - Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. - Good PC and internet navigation skills, including browser and system operations. - Typing-by-touch proficiency with high accuracy. - Prior experience in self-directed training and PC-based learning (preferred). - Ability to handle sensitive information and follow background check compliance standards. - Problem-solving orientation with the ability to handle and resolve customer concerns efficiently. - Prior experience in a multilingual contact center or customer support environment.,