In Process Quality Assurance Manager

Role & responsibilities

Quality Leadership & Systems

• Lead In-Process QA teams for Optical connectivity products, ensuring process compliance and continuous improvement.
• Ensure preparing and managing Quality Department plans and budgets.
• Drive adherence to SOPs and quality parameters; oversee creation, review, and revision of SOPs as needed.
• Ensure robust execution of quality checks for incoming materials, in-process products, and finished goods; address deviations promptly.

Customer & Compliance Focus

• Ensure on-time product dispatches by proactively resolving quality-related issues.
• Analyze customer feedback from CRM systems, drive root cause analyses (RCA), and lead corrective and preventive actions (CAPA).
• Provide technical support to resolve customer issues in coordination with internal departments.
• Maintain and upgrade system and product certifications in line with internal and external compliance requirements.

Technical Expertise & Innovation

• Maintain strong technical knowledge of Optical Connectivity Solutions, including components, assembly processes, and product performance parameters, to ensure quality standards are met and to support product and process improvement initiatives.
• Stay abreast of market trends, emerging technologies, and quality management best practices.
• Actively participate in New Product Development (NPD) and provide quality-related insights.
• Lead and guide vendor technical evaluations and make recommendations to Business and SCM teams.
• Drive a culture of Good Manufacturing Practices (GMP), Total Quality Management (TQM), and continuous improvement aligned with Sterlite values.

People Leadership

• Set goals, conduct performance reviews, and mentor team members to build a high-performing Quality function.
• Identify training needs for self and team; create and execute training plans.
• Lead recruitment for open positions within the team.
• Drive short-term and long-term quality improvement projects.

Process Excellence

• Ensure end-to-end adherence to engineering change management for any process or raw material modification.
• Conduct regular internal process and product audits as per defined specifications.
• Champion a zero-defect culture by ensuring timely closure of customer complaints.

Promote use of Six Sigma, Lean, and other quality tools to achieve operational

Preferred candidate profile

• experience in Quality functions within large manufacturing organisations.
• Specific experience in Optical Connectivity manufacturing.
• Proven leadership experience managing large, cross-functional, and global teams.
• Strong understanding of Lean Six Sigma principles; Green Belt certification preferred.
• Sound knowledge of TQM, ISO, and product certification processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communicator, fluent in English.
• Willingness for travel to customer or supplier sites when required.