Implementation Specialist (USA Shift)

About the Hiring Company

Koveltrix is hiring for a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Their mission, is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projectsreducing chaos and boosting customer satisfaction across industries.

They're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Their journey has been fueled by $45M in funding from top investors.

What will you do

• Own and manage customer relationships from the point of sale through successful implementation
• Be a platform domain expert and set up customers for immediate success
• Work with sales, product, and support teams to ensure that each piece of the journey promotes a customer first environment at all times
• Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience.
• Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process
• Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
• Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack.
• Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.
• Track and hit key implementation milestones and reduce roadblocks throughout the process
• Improving product or service adoption by educating users about the product best practices
• Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers
• Flexible to work in the US timings.

You should apply if

• You have

  2+ years of experience in a customer-facing role

  at a

  SaaS company

  , preferably in implementations, onboarding, or technical consulting.
• You have

  hands-on experience or exposure to REST APIs

  and have worked on

  custom integrations

  between SaaS platforms and third-party tools.
• You bring

  strong organizational and analytical skills

  , with a sharp eye for detail.
• You are a

  critical thinker

  with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.
• You have a

  customer-first mindset

  and are passionate about building long-term customer loyalty.
• You possess

  excellent written and verbal communication skills

  and can clearly explain technical concepts to both technical and non-technical audiences.
• You listen actively,

  empathize with customers

  , and are motivated to deliver outcomes that matter.
• You've demonstrated

  strong product and consumer thinking

  throughout your career, balancing user needs with business goals.
• Experience with

  CRM, ERP, project management, or fintech platforms

  is a strong plus