About the Hiring Company Koveltrix is hiring for a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Their mission, is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. They’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Their journey has been fueled by $45M in funding from top investors. What will you do? Own and manage customer relationships from the point of sale through successful implementation Be a platform domain expert and set up customers for immediate success Work with sales, product, and support teams to ensure that each piece of the journey promotes a “customer first” environment at all times Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience. Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack. Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process. Track and hit key implementation milestones and reduce roadblocks throughout the process Improving product or service adoption by educating users about the product best practices Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers Flexible to work in the US timings. You should apply if You have 2+ years of experience in a customer-facing role at a SaaS company , preferably in implementations, onboarding, or technical consulting. You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools. You bring strong organizational and analytical skills , with a sharp eye for detail. You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly. You have a customer-first mindset and are passionate about building long-term customer loyalty. You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences. You listen actively, empathize with customers , and are motivated to deliver outcomes that matter. You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals. Experience with CRM, ERP, project management, or fintech platforms is a strong plus
About the Hiring Company Koveltrix is hiring for a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Their mission, is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projectsreducing chaos and boosting customer satisfaction across industries. They're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Their journey has been fueled by $45M in funding from top investors. What will you do Own and manage customer relationships from the point of sale through successful implementation Be a platform domain expert and set up customers for immediate success Work with sales, product, and support teams to ensure that each piece of the journey promotes a customer first environment at all times Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience. Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack. Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process. Track and hit key implementation milestones and reduce roadblocks throughout the process Improving product or service adoption by educating users about the product best practices Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers Flexible to work in the US timings. You should apply if You have 2+ years of experience in a customer-facing role at a SaaS company , preferably in implementations, onboarding, or technical consulting. You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools. You bring strong organizational and analytical skills , with a sharp eye for detail. You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly. You have a customer-first mindset and are passionate about building long-term customer loyalty. You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences. You listen actively, empathize with customers , and are motivated to deliver outcomes that matter. You've demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals. Experience with CRM, ERP, project management, or fintech platforms is a strong plus
Channel Manager - US & LATAM (IC1) Key Responsibilities: • Partner Development & Management: Build and maintain strong relationships with existing and new channel partners in the US and LATAM regions to drive business growth and improve overall partner satisfaction. • Sales Enablement: Provide ongoing training, support, and resources to partners, ensuring they are well-equipped to sell and promote Surveysparrow. • Revenue Growth: Work closely with channel partners to identify business opportunities, create joint sales strategies, and execute programs that lead to revenue generation and market expansion. • Performance Monitoring: Regularly track and analyze partner performance metrics, sales trends, and market opportunities to optimize the partner ecosystem and improve sales results. • Market Insights: Stay updated on market trends, competitor activities, and customer needs in the US and LATAM regions to help shape our channel strategy and identify areas for improvement. • Collaboration: Work cross-functionally with the Sales, Marketing, and Product teams to ensure alignment and execution of strategic initiatives for • the region. • Reporting & Communication: Provide regular updates and insights on partner performance, market trends, and sales forecasts to the manager. • Compliance & Processes: Ensure all partner activities comply with company policies, standards, and regulations. Qualifications: • Bachelor’s degree in Business, Marketing, or related field (preferred) • 3-5 years of experience in channel management, sales, or business development, ideally with experience in the US and LATAM regions. • Proven ability to build and manage partner relationships effectively. • Strong communication, negotiation, and presentation skills. • Familiarity with sales tools and CRM software (e.g., Salesforce, HubSpot). • Knowledge of the technology industry or SAAS Products is a plus. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Fluent in English – any additional LATAM languages are a plus. • Willingness to travel occasionally, depending on business needs. If you're a self-starter who thrives in a fast-paced environment and has a passion for channel sales and partner relationships, we'd love to hear from you!