Implementation Representative II

As an Electronic Data Interchange (EDI) Specialist at ReadyBenefits, powered by UKG, you will play a crucial role in providing technical and configuration support for EDI integrations, ensuring seamless connectivity and file delivery for multiple customers. Your responsibilities will include: - Monitoring connectivity and production errors - Ensuring file delivery and integration uptime - Handling customer ad-hoc requests as needed - Troubleshooting connections and file delivery issues - Researching and resolving system errors, providing root-cause analysis - Interpreting benefit plan documents and understanding system configuration/setup implications - Managing open enrollment activities, including file deliveries and census files - Following department protocols and Standard Operating Procedures (SOPs) - Tracking time spent on tasks/activities - Identifying process improvement opportunities based on current workflows To excel in this role, you should have the following qualifications: - Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration - Familiarity with related regulations, ERISA guidelines, and HIPAA Compliance - 1-3 years of technical experience with EDI support on Benefit Administration Software and/or other HCM Benefits Administration technology solutions - Ability to handle multiple projects while consistently meeting deadlines - Proficiency in English, both verbal and written - Proficiency in using Microsoft Office suite (Excel, Word, PowerPoint, etc.) - Willingness to work from 6:30 pm to 3:30 am IST to align with customers" working hours Preferred qualifications for this role include experience with PlanSource/Benefits Prime and a Bachelor's degree with equivalent work experience. At UKG, you will be part of a company that is leading the way in workforce management and human capital management globally. With a focus on diversity and inclusion, you will have the opportunity to work with cutting-edge AI-powered products that support customers of all sizes, industries, and geographies. If you require any disability accommodation during the application and interview process, please reach out to UKGCareers@ukg.com.,