4.0 - 9.0 years

9 - 19 Lacs

Hyderabad, Chennai, Bengaluru

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Job Location: Bangalore, Chennai, Hyderabad Experience: 4 - 9 yrs Job Type: FTE Note: Looking only for Immediate to 1 week joiners. Must be comfortable for Video discussion. JD Skill Set: EDI Support Analyst Job Description: EDI Support professional experienced in maintaining and enhancing the electronic data interchange (EDI) operations Experience with EDI standards such as ANSI X12, EDIFACT, or XML. Proficiency in Sterling integration or EDIFECS tools Strong analytical skills with attention to detail for identifying and resolving issues. Good understanding on health care EDI transactions like 834, 835, 837, 277, 278 etc. Exposure to EDI inbound and outbound processes Exposure to production support procedures and exp with incident management tools Effective communication skills to collaborate with technical teams and business stakeholders. Problem-solving skills with a proactive approach to managing daily support tasks. Contact Person - Amrita Please share your updated profile to amrita.anandita@htcinc.com with the below mentioned details: Full Name (As per Aadhar card) - Total Exp. - Rel. Exp. (EDI) - Rel. Exp. (EDI Support Analyst) - Highest Education (if has done B.Tech/ B.E, then specify) - Notice Period - If serving Notice or not working, then mention your last working day as per your relieving letter - CCTC - ECTC - Current Location - Preferred Location -

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EDI Support Analyst Mediamint

2.0 - 5.0 years

6 - 9 Lacs

Hyderabad

Work from Office

Roles & Responsibilities Upon successfully completing training, demonstrate competency in supporting internal and external software components to achieve positive outcomes. Handle inbound software support requests via multiple means (portal, email, telephone, and chat) TIER 1 AND 2 SUPPORT. Send outbound communications to clients regarding file or communication failures. Accurately record customers' issue(s) and actions taken (internal & external) using ticketing software. Achieve all departmental KPIs and individual performance goals. Alert management of trends based on ticket patterns and client feedback. Participate in on-call support rotation for after-hours coverage. Create internal engineering tickets if needed as part of the issue resolution process following review with more senior team members. Preferred Candidate Profile Minimum 2 years of computer/technical/call center customer service experience. Excellent communication (written and verbal), interpersonal and problem-solving skills Prior experience with Ticketing and CRM software like Salesforce, Zendesk, etc. Experience handling emails, calls, and chats Experienced in troubleshooting technical issues related to API usage, including connectivity, authentication, data consistency, and performance Proficient in EDI (Electronic Data Interchange) processes and standards (e.g., EDIFACT, X12, XML) and should be able to monitor EDI transactions to ensure successful exchanges, resolving errors Experience in setting up and configuring AS2 communication protocols for secure data transmission

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