Implementation Manager, IT

As a Product Specialist at Rippling, you will be responsible for ensuring customers experience significant business transformation through Rippling's most complex products. Your role will involve deeply understanding the unique pain points of customers, offering creative solutions, and setting up their Rippling environment to address their needs. You will play a crucial role in driving adoption and acting as a bridge between customers and product teams. **Key Responsibilities:** - Mentor, hire, and lead a team of product specialists. - Drive an implementation team to meet key KPIs such as productivity, project completions, adoption thresholds, and CSAT. - Continuously measure the effectiveness and quality of IT implementations and implement process improvements. - Collaborate cross-functionally with sales, CX, and product managers to enhance adoption, retention, and LTV. - Lead training sessions for both internal and external resources to enhance overall knowledge of Rippling's IT products. - Contribute actively to the development of Rippling's IT products through collaboration with sales, product, and engineering teams. - Coordinate regularly with product and engineering teams to address bugs and launch new features. - Act as a connector between engineering, product, and other customer-facing teams. - Organize beta programs and support Go-To-Market efforts for IT product launches. **Qualifications Required:** - 6+ years of experience in implementing IT products (prior management experience preferred). - Strong prioritization and time management skills. - Self-starter with a bias towards action, thriving in a fast-paced environment. - Data and process-centric leader with attention to detail and problem-solving abilities. - Experience in growing teams with a learning mindset and people-first attitude. - Ability to work with cross-functional leaders to drive improvements to products and processes. Please note: This role requires working in the US Shift. (Note: The job description does not contain any additional information about the company beyond what is mentioned in the provided text.),