Immediate requirement For Senior Salesforce Manager position.

Role & responsibilities

Job Title: Senior Salesforce Manager

Department:

Work Mode: Work from Office (WFO)

Work Timings: 9:30 AM to 6:00 PM

Weekend Policy: Only the 2nd and 4th Saturdays are holidays.

Job Purpose

To lead Salesforce strategy and execution across business functions by coordinating with third-party implementation partners, ensuring timely and high-quality project delivery, and acting as a bridge between business stakeholders and technical teams. This role will drive business process automation, enhance customer engagement, and ensure Salesforce solutions deliver measurable value.

Key Responsibilities

Project Management & Delivery

• Lead end-to-end Salesforce project lifecycle including planning, requirement gathering, design, development oversight, testing, deployment, and post-go-live support.
• Ensure all Salesforce projects are delivered on time, within scope, and within budget.
• Monitor and track project performance using defined KPIs, taking corrective action as necessary.

Business Coordination & Requirement Management

• Serve as the primary liaison between business stakeholders (Sales, Marketing, Service, Operations, Finance) and the technical team/vendor.
• Conduct requirement workshops, gather functional specifications, and translate them into technical deliverables.
• Ensure business requirements are fully met through effective validation and user acceptance testing (UAT).

Vendor & Stakeholder Management

• Manage third-party Salesforce vendors and system integrators, ensuring adherence to SLAs, project timelines, and quality standards.
• Review and validate vendor proposals, solutions, and deliverables.
• Conduct regular governance meetings with vendors and internal stakeholders.

Quality Assurance & Compliance

• Ensure all Salesforce configurations, customizations, and integrations adhere to best practices and organizational standards.
• Implement robust testing frameworks (unit, integration, and UAT) to maintain quality.
• Ensure data integrity, system performance, and regulatory compliance are upheld.

Process Optimization & Innovation

• Identify business process improvement opportunities and drive CRM innovation through Salesforce capabilities such as Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and integrations.
• Recommend and implement enhancements based on analytics, user feedback, and emerging Salesforce features.

Team Leadership & Enablement

• Guide cross-functional teams and junior Salesforce administrators/analysts.
• Promote user adoption through effective training, change management, and continuous engagement.

Required Skills & Competencies

• Strong command of Salesforce functionalities, configurations, and integrations.
• Hands-on expertise in modules such as Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Proven experience in vendor management and project governance.
• Strong understanding of CRM processes: lead management, opportunity management, service case management, and customer lifecycle.
• Excellent stakeholder engagement, communication, and presentation skills.
• Ability to translate business needs into Salesforce solutions.
• Knowledge of Agile/Waterfall methodologies and project management tools.

Qualifications & Experience

• Bachelors or Master’s degree in Information Technology, Computer Science, Business Management, or related field.
• 8–12 years of experience in Salesforce CRM management, with at least 3–5 years in a leadership or senior managerial role.
• Salesforce certifications such as

  Salesforce Administrator (ADM 201), Platform App Builder, Sales/Service Cloud Consultant

   preferred.
• Experience in managing third-party vendors and external implementation teams is essential.
• Experience in manufacturing, FMCG, services, or B2B industries is an added advantage.

Key Performance Indicators (KPIs)

• Timely completion of Salesforce projects and change requests.
• Business satisfaction and user adoption rates.
• Vendor performance against SLAs.
• Reduction in CRM process cycle times.
• Quality of project delivery (minimal defects post go-live).
• ROI and measurable impact from Salesforce initiatives.

Personal Attributes

• Strategic mindset with execution excellence.
• Strong leadership and problem-solving abilities.
• High accountability and ownership.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent facilitation and interpersonal skills.

Conclusion

This role is pivotal in driving CRM excellence and digital transformation using Salesforce as a strategic platform. The Senior Salesforce Manager will be the key orchestrator between business and technology, ensuring impactful and scalable CRM solutions.