Job
Description
Mandatory Technical Skills: Must have experience in SAP Business Suite SAP Basis, Solution Manager, Focused RUN, ERP and CRM Technically fluent in Operating System (Unix/Windows/Linux), Database (SAP HANA, SAP ASE, Oracle/DB2/SQL Server/MaxDB) administration Must have exp on Basis production support activities System monitoring, Performance optimization and troubleshooting Client administration System installation, system copies, system refreshes, SAP Support pack application, Security patches Kernel upgrades Databases patches and Upgrades, SAP Version upgrade SAP Solution Manager Administration Experience working on multiple support projects Experience on ABAP stack as well as JAVA Experience in SAP HANA Operations, Administration and performance tuning for SAP applications ERP/BW on HANA, BW4HANA, S4HANA E-2-E analysis, troubleshooting and reporting expertise on SAP application performance KPIs, memory, CPU, IO bottlenecks Well versed with HANA performance tuning strategiesspecific to (SAP) Applications and best practices for table partitions for ABAP based systems SAP System Assessment: Analysis of errors and performance loss in the SAP system, the database, and the operating system Knowledge/Experience with User Management Mandatory Execution Skills(to handle critical tasks): Must have handled a team of 7 to 10 L1 & L2 consultants The lead will be responsible for developing efficient work methods, and collaborating with junior consultants to increase productivity Understanding on the ITIL framework Knowledge on Incident Management and Change Management is must. Creating and regularly maintaining the weekly and monthly shift rosters for ongoing projects Manage change management processes within SAP Landscape and SAP Infrastructure according to agreed procedures Provide training and direction to other operational support teams. Maintain documentation on system configurations, maintenance processes and schedules. Monitor performance as it relates to SAP infrastructure and enterprise architecture components, applications and databases. Perform release and patch activities and participate in overall upgrade improvements to systems and hardware. Ensure adherence to regulatory and compliance requirements within SAP Systems Infrastructure and Architecture. Participate in supervising the 24x7 support on rotational basis to ensure operations of these critical systems for different customers. Support IT audit activities, analyze results and provide remediation which results in improved compliance to standards and controls for all internal and external regulatory requirement
