Ienergizer Gurgaon hiring Trainer For Insurance Process - 2 Post

Key responsibilities

• Deliver Training:

  Conduct new hire training (NHT) and refresher courses on insurance products, sales techniques, customer communication, internal systems, and process workflows.

• Develop Content:

  Design, update, and maintain training materials, including manuals, SOPs, scripts, and assessments, ensuring they align with business needs and quality standards.

• Assess Performance:

  Evaluate trainee performance through assessments, mock calls, and role-playing. Identify skill gaps and provide targeted feedback and corrective action plans.

• Coach and Mentor:

  Provide one-on-one coaching, mentoring, and counseling to help employees meet performance targets and improve their skills.

• Monitor and Report:

  Track trainee progress, maintain detailed records and MIS reports on training effectiveness, and report outcomes to management.

• Collaborate:

  Work with Quality, Operations, and Product teams to ensure training objectives are met and to stay updated on process changes and product information.

Required skills and qualifications

• Education:

  UnderGraduate / Graduate / Post Graduate

• Experience:

  Experience in a training role, preferably in a BPO or insurance setting, is necessary.

• Technical Proficiency:

  Strong knowledge of MS Office and training-related tools.

• Insurance Knowledge:

  Understanding of insurance products (e.g., life, health, general) and sales practices is crucial.

• Soft Skills:

  Excellent communication, presentation, facilitation, and motivational skills.

• Analytical Skills:

  Ability to analyze performance data to identify trends and areas for improvement.

Salary Upto 4.20 LPA(35K CTC per month)

Walkin Interview at Ienergizer, Plot 512-513, Udyog Vihar Phase 3, Gurugram

Contact Person:- Vinay HR, 9910155221