we are hiring for inbound customer care role- 30 openings for popular bpo industry Tamil inbound voice process Walkin interview time- 10am to 4pm Location- mount road, chennai

Roles and Responsibilities Prepare financial statements, including balance sheets, income statements, and cash flow statements. Conduct statutory audits and tax audits to ensure compliance with regulatory requirements. Manage internal controls over financial reporting (ICOFR) to maintain accuracy and integrity of financial data. Ensure timely submission of tax returns and other regulatory filings. Provide guidance on accounting principles, GAAP, and company policies to team members. Desired Candidate Profile 9-14 years of experience in finance & accounts role with a strong background in statutory audit, taxation, ICOFR, balance sheet preparation/review/finalization. CA qualification from first attempt preferred; Strong analytical skills with attention to detail; excellent communication skills for effective collaboration with stakeholders.

We are hiring for TNEB Tamil inbound Customer care role-50 openings Tamil inbound voice process(Inbound-No targets) Only Night Shift (4 days working-3 days week off Rotational basis) Location: Mount road, Anna Salai Walkin for Interview between 10AM to 4PM Daily walkins (Monday to Saturday) Address: TNEB process- Mount road TNEB Corporate office building, Minnagam building 1st Floor, Anna salai, Mount road, Opp Geetham hotel, Near Mount road LIC stop Chennai Carry updated CV and all academic certificate Xerox copies Qualifications: Any degree/Diploma (with arrears also can apply) CTC: 12300 + Attendance allowance+ OT Contact Kannan HR 9514988214/9037097978

Job Description: AVP - Training Position: AVP - Training Location: ICCS, Noida Role Overview: ICCS is seeking an experienced AVP - Training to lead and enhance our training initiatives. The ideal candidate will be responsible for developing training strategies, ensuring the alignment of learning programs with business objectives, and driving continuous improvement in employee performance. This role requires strong leadership, strategic thinking, and expertise in training methodologies within the BPO industry. Key Responsibilities: • Develop and implement training strategies to enhance employee skills, productivity, and performance. • Lead the training team in designing, delivering, and evaluating training programs. • Ensure all training programs align with business objectives and operational requirements. • Monitor training effectiveness through assessments, feedback, and performance metrics. • Identify skill gaps and create customized training solutions to bridge them. • Collaborate with operations, HR, and quality teams to ensure training success. • Stay updated on industry trends and incorporate best practices into training programs. • Manage training budgets and resource allocation efficiently. • Ensure compliance with regulatory and client-specific training requirements. • Mentor and develop the training team, fostering a culture of continuous learning. Qualifications and Experience: • Minimum 10+ years of experience in training and development within the BPO industry. • Proven track record in leading large-scale training initiatives. • Strong knowledge of training methodologies, instructional design, and learning management systems. • Excellent leadership, communication, and stakeholder management skills. • Ability to analyze training effectiveness and optimize learning strategies. • Proficiency in MS Office (PowerPoint, Excel, Word) and e-learning tools. • Master degree in any discipline; certifications in Training & Development (e.g., NLP, Instructional Design) will be an added advantage. Key Skills: • Strategic thinking and problem-solving abilities. • Strong presentation and facilitation skills. • Team leadership and mentoring capabilities. • Adaptability to dynamic business needs. • Data-driven decision-making and analytical skills.

Roles and Responsibilities Develop and implement effective CRM strategies to drive business growth and improve customer satisfaction. Manage client relationships, ensuring timely resolution of issues and maintaining high levels of service quality. Analyze sales data to identify trends, opportunities, and areas for improvement in the sales process. Collaborate with cross-functional teams to develop targeted marketing campaigns that align with business objectives. Provide regular reporting on key performance indicators (KPIs) such as revenue growth, customer retention rates, etc. Desired Candidate Profile 7-10 years of experience in Client Relationship Management or a related field. Proven track record of developing successful CRM strategies that drive business results. Strong analytical skills with ability to interpret complex data sets and make informed decisions. Excellent communication skills with ability to build strong relationships with clients at all levels.

Roles and Responsibilities Manage workforce management (WFM) operations for efficient scheduling and resource allocation. Collaborate with stakeholders to identify process improvements and implement changes that drive efficiency gains. Develop and maintain capacity plans to meet business requirements, utilizing tools like IEX and Power BI. Provide MIS reporting on WFM metrics, including headcount analysis and performance tracking. Ensure compliance with regulatory requirements and internal policies related to staffing levels. Desired Candidate Profile 8-12 years of experience in WFM or similar role in BPO/BPM industry. MBA/PGDM degree from a reputable institution. Strong understanding of Capacity Planning, Scheduling, Resource Planning, Workforce Management principles. Proficiency in using IEX software for demand forecasting and planning.

ICCS BPO is hiring for 200 customer care executives for Mount Road/Sholinganallur locations Mount road: 100 openings Location: Mount road, Anna Salai Walkin for Interview between 10AM to 4PM Interview Date: All Weekdays Address: TNEB process- Mount road (Inbound-No targets) Tamil inbound voice process TNEB Corporate office building, Minnagam building 1st Floor, Anna salai, Mount road, Opp Geetham hotel, Near Mount road LIC stop Chennai Carry updated CV and all academic certificate Xerox copies Qualifications: Any degree/Diploma (with arrears also can apply) CTC: 12300 + Attendance allowance+ OT Contact Kannan HR 9514988214 Sholinganallur: 100 openings General Day shift/Rotational shifts, 6 days working with 1 rotational week off Tamil Inbound/Outbound Voice process-Videocon D2H (No Sales/Targets) Handle customer queries Walkin date: All Weekdays Time:10AM to 4PM Interview Location: ICCS BPO, Tek Meadows building, Tower C, 3rd floor, 51, RAJIV GANDHI SALAI, SHOLINGANALLUR, Chennai, Tamil Nadu, Opp Accenture Qualifications: Plus two/degree/Diploma (with arrears also can apply) CTC: 11000 Net take home-No PF Interested call or ping me at 9037097978-HR Regards, HR Team ICCS

Role & responsibilities: Handling Customer Inquiries Respond promptly and courteously to incoming calls. Provide accurate information about products, services, and policies. Identify customer needs and offer appropriate solutions. Resolving Issues and Complaints Address customer complaints with empathy and professionalism. Utilize problem-solving skills to resolve issues efficiently. Escalate complex problems to appropriate departments when necessary. Essential Skills Communication Skills : Ability to convey information clearly and empathetically. Problem-Solving Skills : Quickly identifying and resolving customer issues. Patience : Remaining calm under pressure. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Location: Noida Working days: 6 Days, Work from office Job Description: Sales Coordinator BPO Industry We are seeking a dynamic and detail-oriented Sales Coordinator to support our sales team in driving business growth. The ideal candidate will be confident in creating impactful PowerPoint presentations and delivering them effectively to various stakeholders. Key Responsibilities: Develop compelling presentations and confidently present to internal and external audiences. Demonstrate excellent written and verbal communication skills, along with strong presentation abilities. Maintain a high level of attention to detail in all tasks and documentation. Organize and manage work systematically with a structured and methodical approach. Think creatively to propose innovative solutions and strategies. Stay updated on industry trends and emerging solutions; conduct market research to identify current and future opportunities. Generate and qualify business leads, deliver presentations, conduct follow-ups, and assist in lead conversion. Provide comprehensive support to the sales team and sales manager across all client engagements. Exhibit a proactive and self-driven "go-getter" attitude with a focus on achieving results.

Job Title: Lead Generation Executive (Female Freshers) Industry: BPO (Business Process Outsourcing) Location: Noida Sec 2 Woking Mode : 6 Days from Office J ob Type: Full-Time Experience Required: Fresher Job Summary: We are seeking energetic and enthusiastic female candidates to join our lead generation team. This is an excellent opportunity for freshers looking to start their career in the fast-growing BPO industry. You will be responsible for identifying potential clients, initiating contact, and setting up appointments for the sales team. Key Responsibilities: Conduct research to identify potential leads through various online platforms (LinkedIn, directories, websites, etc.) Reach out to prospects via calls, emails, and social media to generate interest Qualify leads based on target criteria Schedule appointments and meetings for the sales team Work closely with the sales and marketing teams to improve lead quality Achieve daily and weekly lead generation targets Required Skills: Good communication skills (spoken and written English) Basic computer and internet proficiency Confident, self-motivated, and goal-oriented Ability to work in a team environment Positive attitude and willingness to learn Eligibility Criteria: Female candidates only Immediate joiners preferred

Inbound Calls: Address customer inquiries related to D2H services, including billing, technical support, and service requests. Provide accurate information about products, services, and promotions. Resolve customer complaints and issues promptly, ensuring customer satisfaction.Sai Vikram Academy Outbound Calls: Conduct follow-up calls to customers for service feedback and satisfaction surveys. Promote new services, upgrades, and special offers to existing customers. Assist in customer retention efforts by addressing concerns and providing solutions. Role & responsibilities Preferred candidate profile

Job Title: General Manager Operations (Government Projects BPO) Location: Noida, Sec 2 Experience: 12+ years (with significant experience in managing government/BFSI/public sector BPO projects) Employment Type: Full-Time Working Mode: 5.5 Days, Work from Office Job Summary: We are seeking a highly experienced and strategic General Manager – Operations to lead the delivery and growth of government sector BPO projects. The ideal candidate will have a deep understanding of government processes, compliance frameworks, and high-volume service delivery. This role demands strong operational leadership, stakeholder management, and the ability to drive service excellence in a highly regulated environment. Key Responsibilities: Oversee end-to-end operations for government BPO projects, ensuring SLAs, KPIs, and compliance requirements are consistently met. Lead large-scale teams across multiple locations to deliver public-facing services with a focus on quality, efficiency, and customer satisfaction. Ensure full compliance with government regulations, data privacy mandates, and audit protocols. Liaise effectively with government authorities, public sector clients, and internal stakeholders to build trust and long-term relationships. Drive operational excellence through continuous improvement, automation, and process optimization. Develop strategic plans to scale operations, manage costs, and ensure profitability of government contracts. Manage risk, implement robust governance frameworks, and oversee incident management protocols. Work closely with project management, HR, technology, and quality teams to ensure aligned execution across departments. Prepare and present operational dashboards, financial reports, and strategic updates to senior leadership and clients. Key Requirements: Proven track record (12+ years) in BPO operations, with at least 5 years in managing large-scale government/public sector projects. Deep knowledge of government e-governance programs, digital initiatives, and citizen service delivery frameworks. Strong understanding of contract management, service level governance, and public procurement processes. Excellent leadership, interpersonal, and stakeholder engagement skills. Strong analytical and problem-solving capabilities. Experience with compliance standards such as ISO, CMMI, GDPR, etc. Educational Qualifications: Bachelor’s degree in Business, Public Administration, or related field (MBA or equivalent preferred). Preferred Attributes: Strong decision-maker with a focus on impact and accountability. Ability to manage diverse teams in high-pressure, high-stakes environments. Proactive, ethical, and results-driven leadership style. Regards Sangeeta Anand sangeeta.anand@iccs.in

Job Title: Transition Manager BPO Industry Location: Noida, Sec 2 Experience: 8-12 Yrs Employment Type: Full-Time Working Days: 6 Days, work from office Job Summary: We are looking for an experienced and strategic Transition Manager to lead and manage end-to-end transitions for new business processes or client migrations within the BPO industry. The ideal candidate will possess strong project management skills, excellent client handling abilities, and a deep understanding of operational workflows and compliance requirements. Key Responsibilities: Lead the planning, execution, and delivery of new client transitions and internal process migrations. Develop comprehensive transition plans, timelines, and resource allocation strategies. Act as the single point of contact for clients during the transition phase, ensuring clear communication and alignment. Collaborate with cross-functional teams including operations, HR, IT, quality, and training to ensure seamless delivery. Conduct risk assessments and implement mitigation plans to address transition-related challenges. Monitor progress against KPIs, deliverables, and SLAs throughout the transition lifecycle. Prepare and present transition status reports to internal stakeholders and client leadership. Ensure adherence to compliance, data security, and regulatory requirements. Drive continuous improvement by capturing learnings and implementing best practices in future transitions. Key Requirements: Proven experience in managing BPO transitions (domestic or international). Excellent stakeholder management and client-facing communication skills. Strong analytical, problem-solving, and decision-making abilities. Familiarity with tools like MS Project, Excel, and other project tracking systems. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Qualifications: Bachelors degree in Business, Operations, or a related field (MBA preferred). Experience in process design, solutioning, or service delivery in the BPO industry. Personal Attributes: Highly organized and detail-oriented. Flexible, adaptable, and able to thrive in dynamic environments. Strong leadership and team management capabilities. Regards Sangeeta Anand sangeeta.anand@iccs.in

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta

General Manager - Finance Location: ICCS, Noida Experience: Minimum 8 years Qualification: Chartered Accountant (CA) Job Summary: ICCS is looking for an experienced General Manager - Finance to lead and manage the financial operations of the company. The ideal candidate should have strong expertise in taxation, financial controlling, financial statements, statutory audits, and compliance. This role requires a strategic thinker who can drive financial efficiency, ensure regulatory adherence, and support business growth. Key Responsibilities: • Oversee the financial reporting, budgeting, and forecasting processes. • Ensure timely and accurate preparation of financial statements in compliance with regulatory requirements. • Lead statutory audits, tax audits, and other regulatory audits. • Develop and implement financial controls and policies to maintain compliance and financial integrity. • Manage direct and indirect taxation, including GST, corporate tax, and transfer pricing. • Liaise with regulatory authorities, auditors, and tax consultants to ensure compliance. • Drive cost optimization initiatives and financial risk management strategies. • Ensure compliance with Companies Act, SEBI, RBI, and other financial regulations. • Support strategic decision-making by providing financial insights and analysis. • Mentor and lead the finance team for operational excellence. Key Requirements: • Chartered Accountant (CA) • Minimum 10 years of experience in finance, taxation, audits, and financial controlling. • Strong knowledge of Indian accounting standards, taxation laws, and compliance regulations. • Experience in handling statutory audits, internal audits, and financial due diligence. • Expertise in financial planning, budgeting, and analysis. • Proficiency in ERP systems and financial tools. • Excellent leadership, analytical, and communication skills. Preferred Experience: • Prior experience in a BPO/KPO or service industry will be an added advantage. • Strong understanding of corporate finance and investment strategies.

Project Name myBiz by MakeMyTrip Position Sr. Executive Payroll Off Roll Education Minimum Graduate Employment type 5.5 days per week Job Description At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role ¢ Act as the main point of contact in all matters relating to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met ¢ Develop a thorough understanding of our products and service offerings to better upsell and cross- sell to clients Daily and Weekly Responsibilities ¢ Stay on top of accounts, making sure theyre delivering regular growth and is not moving to competition ¢ ¢ E-Meet regularly with clients to discuss progress and find new ways to improve business Identify upsell, cross-sell, and renewal opportunities and communicate with the client Skills and Qualifications ¢ ¢ ¢ ¢ Professional experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills Good attention to detail and organizational skills Preferred Qualifications ¢ Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proficiency with common customer success and customer relationship management software, such as Salesforce or Leadsquared ¢

Job Title: Relationship Manager (CRM) BPO Operations Location: Noida Employment Type: Full-Time Experience Required: Minimum 5 years in BPO Operations About the Role: We are seeking a dynamic and presentable Client Relationship Manager (CRM) with a strong background in BPO operations. The ideal candidate will have excellent communication skills, a deep understanding of BPO industry metrics and client expectations, and a proven track record of driving client satisfaction through effective coordination and follow-ups. Key Responsibilities: Act as the primary point of contact for key clients, ensuring their requirements are met with efficiency and professionalism. Manage end-to-end client communication, operations coordination, and issue resolution. Understand and use BPO industry terminologies such as AHT, SL, CSAT, Rebuttals, Attrition, Shrinkage, etc. Drive operational alignment and service delivery across departments to meet client expectations. Ensure timely and proactive follow-ups with internal stakeholders to resolve client issues and requests. Build, maintain, and nurture long-term relationships with clients. Prepare and share client reports, feedback, and performance updates regularly. Education: Graduate (MBA preferred) Experience: Minimum 5 years in managing domestic or international BPO operations Skills & Competencies: Excellent verbal and written communication skills Presentable and professional demeanor Strong understanding of BPO operations and KPIs Proactive, detail-oriented, and highly organized Strong follow-up and coordination skills Client-first attitude with problem-solving mindset What We Offer: A collaborative work environment Opportunities to work closely with senior leadership and top-tier clients

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/customer concerns in a timely manner. Analyze workflow and suggest process improvements. Client & Stakeholder Coordination: Liaise with internal and external stakeholders for smooth process delivery. Participate in client calls and provide performance updates. Reporting & Documentation: Maintain accurate MIS reports and dashboards. Track and report team productivity, quality metrics, and other KPIs. Training & Development: Identify training needs and coordinate with the training team. Support new hire onboarding and continuous upskilling of the team. Required Skills & Qualifications: Bachelors degree in any stream 3–6 years of BPO experience with at least 1–2 years in a team handling role in the BFSI domain. Strong knowledge of banking or insurance processes (e.g., KYC, loan processing, claims, etc.). Excellent communication and interpersonal skills. Proficiency in MS Office Strong analytical and problem-solving ability. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Experience working in voice, non-voice, or blended BFSI processes. Regards Vijay Kumar 8010505196 vijay.singh@iccs.in

Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our BPO operations team. The QA will be responsible for monitoring and evaluating customer interactions to ensure adherence to company standards, client expectations, and regulatory compliance. This role plays a critical part in identifying process gaps, driving continuous improvement, and enhancing the customer experience. Key Responsibilities: Monitor and evaluate voice, email, or chat interactions to ensure quality and compliance. Provide actionable feedback to agents for performance improvement. Maintain evaluation reports, dashboards, and quality scorecards. Collaborate with training and operations teams to identify coaching needs. Assist in calibrations and quality audits with clients and internal stakeholders. Participate in process improvement initiatives and recommend changes. Analyze quality trends and prepare weekly/monthly QA reports. Ensure all processes comply with data privacy and industry regulations. Key Skills & Qualifications: Bachelors degree or equivalent. 13 years of experience in a QA role in the BPO sector. Proficiency in MS Excel, QA tools, and CRM systems. Strong communication and interpersonal skills. Analytical mindset with attention to detail. Experience in creating and using QA scorecards. Familiarity with industry-specific compliance standards (e.g., HIPAA, PCI-DSS) is a plus. Ability to handle confidential information with integrity. Preferred Qualifications: Six Sigma or Lean certification (optional). Experience with tools like NICE, Verint, or similar QA platforms. Prior exposure to international clients or multi-process BPO environments.

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 13k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:6381000387 Contact person: Jansi HR Apply CV to : jansirani@iccs.in