IAM Support Consultant

We are looking for a highly skilled and proactive IAM Consultant to join our UK-based Managed Services team. This is a client-facing position that demands strong technical expertise in Identity and Access Management solutions, with a particular focus on IBM ISVG and related platforms. You will be responsible for implementing and managing IAM solutions, resolving complex access issues, and collaborating with clients and internal teams to enhance security and streamline identity processes.

This role is ideal for professionals with a solid background in IT security and a passion for delivering innovative IAM solutions that support business objectives.

Responsibilities: Your day if you join us:

• Administer and maintain IAM platforms such as IBM ISVG and Exostars Access: One, ensuring operational efficiency and secure access controls.
• Manage user identities, roles, and access privileges across IAM systems and integrated applications.
• Provide Level 1 and Level 2 support for the IAM platform, ensuring timely resolution of access and identity issues.
• Analyze and troubleshoot live log files to identify and resolve errors proactively during support operations.
• Troubleshoot and resolve complex access and identity-related issues, including replicating customer environments for detailed diagnostics.
• Collaborate with clients to assess IAM needs and deliver tailored solutions aligned with security and compliance requirements.
• Document technical issues, resolutions, configurations, and contribute to internal knowledge bases and standard operating procedures.
• Partner with engineering teams to design, develop, and implement IAM solutions.
• Drive continual service improvement by identifying areas for optimization in IAM systems, workflows, and processes.

Basic Qualifications: You meet our “must-haves” for this role if

• Proficiency in Unix/Linux system commands.
• Strong SQL skills for data validation, analysis, and reporting. DB2 knowledge is plus.
• Experience with IBM ISVG or equivalent IAM solutions.
• Knowledge of identity directories such as LDAP and Active Directory.
• Familiarity with system integration (Web Services, REST APIs).
• Working knowledge of Federated SSO and modern authentication protocols (SAML, OIDC, OAuth2).
• Understanding of HTTP servers, application servers, log analysis, and Docker concepts.
• 4+ years of professional experience in IAM Support role.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications –

• Scripting experience (e.g., shell scripting or JavaScript).
• Exposure to other IAM/IDM platforms and tools.
• IBM ISVG certifications or equivalent credentials preferred
• Strong analytical and problem-solving skills with a security-first mindset.
• Excellent communication and interpersonal skills with the ability to build client trust.
• Ability to work collaboratively in cross-functional teams and independently with minimal supervision.
• Strong documentation and knowledge-sharing habits.
• Fluent in English, with excellent written and verbal communication.
• Willingness to work flexible hours as required to meet client needs.

Location: Bengaluru Office- Hybrid (3x/week)

Exostar is an Equal Opportunities Employer. The company provides equal employment opportunity to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed in providing equal employment opportunity for all person in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.