Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives . In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B. 1. 2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Product Design Lead In this role you will: Expert consultancy and ownership of ideation and feedback on design output Own complex problems, and break down complexity for the team to digest and solve for Manage large scale design teams plans and timings, prioritise work incoming to the team. Communicate to stakeholders. Plan strategic research and insight activities, overseeing research and effectively applying data and insights to inform, evaluate, and validate customer experiences that deliver real value. Influence our vision, strategy, and roadmap to help position HSBC at the forefront of customer experience design. Champion a user-centred design approach across all stages of the product development lifecycle, ensuring the voice of the customer is embedded in every decision. Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences. Influence and collaborate with a diverse range of stakeholders to align goals and delight our customers. Realise the benefits of consistency to deliver high quality experiences. For example, through design systems, brand and tone of voice guidelines and accessibility standards. Balance customer needs, business objectives, technical feasibility, and regulatory requirements. Champion the evolution of scalable design practices and contribute to the ongoing maturity of the design function. Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences. Requirements To be successful in this role you should meet the following requirements: Proven track record in a senior design leadership role within a global, digitally focused organization, with expertise across at least two design capabilities (Interaction, UI, content, service design). A strong portfolio showcasing your skills in strategic design and world-class product design across responsive and native platforms, with clear user and business outcomes. Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture. Experience in complex, regulated environments ideally financial services. Working knowledge of accessibility standards and inclusive design. A collaborative, cross-functional mindset with the ability to build trust across geographies. Commitment to inclusive leadership and creating a team culture grounded in curiosity, empathy, and continuous improvement. Confidence mentoring others and contributing to a culture of growth and excellence. Strategic design thinking that connects decisions to business and customer goals.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist Mainframe Testing. In this role, you will need: Must have strong experience in Mainframe technology (COBOL, DB2, CICS, JCL, VSAM etc. ) to Involve in System Testing, SIT, Functional and Regression Testing Test Cases and its execution. Need to Create, Run execute JCLs in Mainframe, Validate the job status in spool, and have problem solving skills to resolve JCL errors, experience in writing in complex SQL Queries run Mainframe DB post execution. Identify and escalate risks and issues to project management and managers, Daily status progress reporting to project stakeholders, senior management, attend project calls and meetings and support e2e SIT, UAT and Penny Test Well versed with the different testing methodologies (waterfall, Scrum, Agile etc. ), techniques phases tools and can use the same as per the project requirement. Execute tests, track and monitor defects/Stories to closure and produce test metrics and test reports using GitHub / Jenkins / using Automation tool etc. Must have excellent oral and written communications skills, ability to accept and deliver assistance to meet deadlines, self-directed, organized capable of multi-tasking. Should have good analytical and problem-solving skills. Should have experience in creating reports in JIRA, sharepoint and confluence etc. Leadership and Guidance Must have experience in creating test estimation, test strategy and assisting associates to create Test Plan. Should be providing regular updates to management while managing day-to-day testing activities, such as test monitoring and status reporting at the end of the testing day. Nurture team members on mainframe and fucntional skills and expertise e. g. , REXX, JCL, COBOL, DB2, VSAM and CICS, Core Banking (Lending products, Product ledger management, Fees and interest etc. ) Assign tasks based on individual skills and workload, ensuring efficient use of resources Track team progress and individual contributions against goals and deadlines Requirements The successful candidate will also meet the following requirements: Senior Consultant Specialist in Testing with extensive Mainframe development and Testing experience with 8 + Years minimum experience and should be an SME in Mainframe Testing (zSeries) JCL, DB2, COBOL, CICS, Endeavour, File Manager, Debugging the programs. Knowledge and usage of tools File Manager/File Aid, Xpeditor, Endevor and SPUFI Knowledge in Unsecured and secured lending area in Banking products e. g. Personal loans, Consumer loans, Mortgage, BACS (Direct Debit / Direct Credit) payments Should be able to view and read the JCLs to the testing environment using production JCLs. Should be able to analyze the COBOL, DB2 code when required and analyze abends from spool and usage of debugging tools. Able to create Test Scenarios, Test cases, Test Cases Execution using TOSCA, ALM JIRA and Quality Centre on mainframe-based systems and applications. Excellent Communication Skills TOSCA, GitHub, Jenkins, CICD Pipeline, ALM JIRA etc. - experience good to have. Cloud, GCP, Performance Testing (Jmeter, Performance center, Appdynamics) Experience good to have Other Retail /wholesale Banking Experience good to have.

You will get to work with MPO platform, which is the best in class digital channel for Mortgage origination. It is moving the technical stack from internal private cloud to public cloud. You Will get Exposure to work in an Agile culture. E2E onus for delivering work starting from requirement gathering till defect re-test and quality product delivery into markets. Automation framework design and implementation according to project structure. Involved in all phases of product development, starting from requirements to validation and test with automation What you ll do: (List out Key Responsibilities) Strong Testing concepts Good Knowledge on the automation tools, Selenium, Rest Assured, etc. Good knowledge of coding languages and skill sets. Good knowledge of working in different automation frameworks such as BDD, TDD, Hybrid, keyword, etc. Testing process based on Agile methodology Requirements Technical Skills- Requirement Essesntial Good experience working knowledge of Java, Selenium, Devops. Must have exposure in Web Application, Web Services/API Automation. Must have exposure to custom Automation framework. Strong knowledge of test data management techniques needed for running the tests in different phases of the project lifecycle Exposure to MAVEN, GIT & Jenkins. Exposure of Agile Methodology. Ability to facilitate discussion and facilitate alternatives or different approaches Adopting best testing and automation/coding practices Skilled working in JIRA, Confluence & Office Technical Skills- General Essestial Logical and analytical thinking, problem solving skills. Possess good general knowledge of technology. Ability to learn new technologies quickly. Supporting ongoing work to automate. Come up with innovative solutions Interpersonal and articulation skills. Team orientation and commitment to overall team success. Effective time management skills in order. An active interest in self-development and improvement Manage multiple priorities with flexibility on time zones and timelines. What additional skills will be good to have? (List out good to have skills and certifications) Experience working on Mobile automation. Exposure of BrowserStack, cloud-based testing. Knowledge on performance testing with Jmeter. Knowledge on Accessibility testing. Ability to do wire mock / stub automation. ISTQB or Automation similar certification is desirable.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist . In this role, you will: Working within an Agile team to design, test and support (DevOps) Network products. primarily focused Network Automation. Working with automation/testing tools Ansible, Terraform, GitHub (Version Control), Postman, Jenkins Covers all APIs for customer consumption as we drive efficiency across the NEC estates globally. Interact with our customers to understand requirements and services that would benefit them in the future work with Product Owners to drive such initiatives through to delivery. working on Web/API Technologies Working experience with Linux OS Working on network devices like Routing & Switching, Firewalls, NAT, Port, Subnetting, VPNs. Requirements To be successful in this role, you should meet the following requirements: Must have experience of software delivery life cycle along with a passion for testing and delivery of quality products and automation Exposure and awareness to other disciplines (Analysis, Testing, Operational Support) within the Network operations Background of working with the Agile methodology and associated tool sets Jira, Confluence, Service NOW etc Evidence of having conceptual knowledge of networking technologies and protocols Ability to work as part of a team to ensure team success in the form of value-add deliverables with a regular delivery cadence Customer and service focused, representing Telecoms globally. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the Global Markets, Mumbai, India team. Job Introduction To ensure timely and accurate processing of all Derivative deals done by Markets, India including regulatory and FIM compliance Principal Responsibilities Accurate and timely processing of all derivative deals done by Front office within appropriate cut off times. Accurate and timely reporting of trades to Trade repository Monitoring of Trade Matching Platforms Ensure all confirmations and payments are sent in time Ensure compliance with all regulatory and internal control requirements To provide internal customers with the highest level of service through understanding customer needs and establishing good relationships, with improvement from benchmark by year end Support new Treasury business initiatives Maintain a high level of control over correspondence both internal and external Contribute to sustaining team morale and motivation within the department Ensure atmosphere of the team is maintained with open communication amongst the team and with managers Provide suggestions and assist in streamlining processes and work flows in TRS with a view to reducing manual effort and achieving higher efficiency/accuracy and cost savings Ensure strict cost control discipline Role Requirements / Education Qualifications / Certifications / Experience: HSBC Treasury has to operate in an environment which is highly controlled and regulated through numerous laws and regulations. The jobholder is guided by the Global Banking & Markets FIM, RBIs Exchange Control manual and various guidelines issued from time to time, FEMA, FEDAI & FIMMDA guidelines, Internal Control guidelines and market best practices. Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Any discrepancy on this desk may directly result into regulatory default or non-compliance, major challenge for this desk is to maintain a high level of accuracy while adhering to extremely demanding time constraints. Jobholder should strive to build robust intraday controls to mitigate such defaults/ risks. Jobholder needs to ensure that effective checks and balances are in place and timely and accurate information is submitted. The thinking challenge in the job is to suggest ways to streamline workflows to cut processing time without compromising on controls. To ensure that electronic settlement mechanisms are implemented without any compromise on controls. Requirements Minimum Graduation or as required for the role, whichever is higher Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

A senior full stack Automation test engineer with experience and knowledge in Software Automation testing using Tosca, Selenium and other tools, knowledge of ETL tools like Data stage, Dataflow, SQL, Shell scripting, Control-M, API Development, Design Patterns, SDLC, IaC tools, testing and site reliability engineering. Need deep understanding of Desktop, Web, Data warehouse application automating testing, API testing, related ways to design and develop automation framework. Proven experience in writing automation test scripts, conducting reviews, building test packs for regression, smoke, integration testing scenarios. Identify ways to increase test coverage, metric based test status reporting, manage defect lifecycle Define and implement best practices for software automation testing (framework, patterns, standards, reviews, coverage, requirement traceability), including testing methodologies. Be a generalist with the breadth and depth of experience in CICD best practices and has core experience in testing (i.e. TDD/BDD/Automated testing/Contract testing/API testing/Desktop/web apps, DW test automation) Able to see a problem or an opportunity with the ability to engineer a solution, be respected for what they deliver not just what they say, should think about the business impact of their work and has a holistic view to problem- solving. Apply thinking to many problems across multiple technical domains and suggest way to solve the problems. Contributes to architectural discussions by asking the right questions to ensure a solution matches the business needs. Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders. Represent at Scrum meetings and all other key project meetings and provide a single point of accountability and escalation for Automation testing within the scrum teams. Work with cross-functional team, opportunity to work with software product, development, and support teams, capable of handling tasks to accelerate the testing delivery and to improve the quality for Applications at HSBC. Willing to adapt, learn innovative technologies/tools and be flexible to work on projects as demanded by business. Requirements To be successful in this role, you must meet the following requirements: Experience in software testing approaches on automation testing using Tosca, Selenium, cucumber BDD framework. Experienced on writing test plans, test strategy, test data management includes test artifacts management for both automation and manual testing. Experience on setting up CI/CD pipeline and work experience on GitHub, Jenkins along with integration to cucumber and Jira. Experience in agile methodology and proven experience in working on agile projects. Experience in analysis of bug tracking, prioritizing and bug reporting with bug tracking tools. API Automation using Rest Assured. Communicate effectively with stakeholders across the Bank. Experience in SQL, Unix, Control-M, ETL, Data Testing, API testing. Expert level experience on Jira and Zephyr. Good to have skills: Knowledge on latest technology, tools like, GITHUB Co Pilot, Python Scripting, Tricentis Tosca, Dataflow, Hive, DevOpS, REST API, Hadoop, Kafka framework, GCP, AWS, will be an added advantage.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Design & Build high quality APIs that are scalable and global at the core Build custom policies, frameworks/components, error handling, transaction tracing Setup Exchange catalogue orgs and assets in Any Point Platform. Setup security models and policies for consumers and producers of API and catalog assets Work across various platforms and the associated stakeholders /business users Design, develop, test and implement technical solutions based on business requirements and strategic direction. Collaborate with other Development teams, Enterprise Architecture and Support teams to design, develop, test and maintain the various platforms and their integration with other systems Communicate with technical and non-technical groups on a regular basis as part of product/project support Responsible to support production releases/support on need basis. Peer Review, CI/CD pipeline implementation and Service monitoring. ITSO Delegate for the application/s. Should have flexible in working hours, ready to work in shift and On call once in a month 247 one week on-call production support including weekends. Requirements To be successful in this role, you should meet the following requirements: Person should have more than 8 years of experience in s/w development, design using java/j2ee technologies with hands on experience on complete spring stack and API implementation on Cloud (GCP/AWS) Should have hands on experience on K8 (Kubernetes) / DOCKERS. Experience in MQ, Sonar, API Gateway Experience in developing large-scale integration and API solutions Experience in working with API Management, ARM, Exchange and Access Management modules Experience in understanding and analyzing complex business requirements and carry out the system design accordingly. Extensive knowledge on building REST based APIs. Good Knowledge on API documentation (RAML/Swagger/OAS) Extensive knowledge on micro-services architecture with hands-on experience in implementing the same using Spring-boot. Good knowledge on security, scaling, performance tuning aspects of micro services Good understanding of SQL/NoSQL Databases. Good understanding of Messaging platform like Kafka, PubSub etc. Optional understanding of Cloud platforms. Fair understanding of DevOps concepts Experience in creating custom policies and custom connectors Excellent verbal and written communication skills, both technical and non-technical. Work on POCs Experience to handle the support projects. Spring boot, ORM tool knowledge (e.g. Hibernate), Web Services You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist In this role, you will: Analyzing business requirements and enhancements to the IT systems to ensure that these changes have the effect intended by the Business and development teams. Working closely with the Pods and BAs in the initial stages of the project and apply analytical skills to understand the business requirements and change requests. Ensure the testing of delivered code is both timely and of quality to meet HSBC standards. Liaise with the Tech Lead to highlight risks and issues and to ensure automation achievements are reported. Work with CI/CD pipelines, Git version control, and automated testing to streamline deployment. Ability to design automation testing framework with testing tools. Design, develop and maintain reusable automated test scripts and Regression pack. Requirements To be successful in this role, you should meet the following requirements: 7+ years of Automation testing experience, expertise on Selenium (WebDriver) using Java, TestNg & Cucumber tools for Automation Testing of complex enterprise applications. Expert on concept of BDD/TDD, working experience of writing BDD Feature files, writing Test Scenarios and test cases as per high class Industry Standard Experience with Code versioning tools such as Git. Good understanding of REST API, Rest Assured / RESTful APIs Automation. Exposure to CI/CD using Jenkins. Working with devops tools like Jira, Confluence, Maven etc Exposure on Performance testing using Jmeter. Testing knowledge - well versed in preparation of test cases, test conditions and test scenarios, defect tracking. Supporting ongoing work to automate regression test cases & regression pack maintenance. Experience working in Agile, or knowledge of the key principles of the methodology. Personality: Proactive and flexible. Strong written and verbal communication skills

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Analyst - Information Management. Principal responsibilities Work as part of a team to design, develop and deliver reports, dashboards and analysis. Lead internal customers to define and/ or improve their reporting, investigating queries where appropriate, as well as drive consistency of MI globally. Develop a significant understanding of the client s objectives and compliance processes, procedures and systems to better understand needs and offer additional suggestions or alternatives to assist in obtaining MI. Rationalize the current state of reporting: understand needs and status quo, remove redundancies or introduce existing reports to new audiences. As new requests arise, identify existing MI that can be leveraged to satisfy the customer needs. Understand, assess and prioritize requirements and new requests submitted on individual projects, updating JIRA sprints and sprint planning where appropriate. Drive a data driven approach to managing compliance by providing new views of data and metrics that help to better manage compliance functions and compliance on a global level. Requirements A Masters/ Bachelor s degree preferable in IT/ Computer Science/ Finance or equivalent experience 3 5 years of proven and progressive experience at a financial institution or comparable environment. 6 8 years of proven and progressive work in a reporting team, project-oriented environment, including management consulting, project management and/or business analysis experience Experience in designing reports, writing queries to extract data, performing data transformation, etc. Proficiency in MS office suite with Excel Macros/ VBA and PowerPoint skills Hands on experience on Python programming, NLP, ML Algorithms (supervised and unsupervised), knowledge on evaluation metrics, Alteryx and SQL You ll achieve more at HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior software engineer. In this role, you will: Strong understanding of ARIS object model, including methods for accessing, filtering, and processing ARIS database objects and their attributes efficiently. Ability to structure scripts into modular, maintainable functions to optimize memory usage and performance, avoiding global variables and deep function stacks. Adopt best practices in ARIS report scripting, such as explicit variable declaration, error handling using try/catch blocks, and proper resource cleanup after errors or database operations. Ability to creating and managing user-defined attributes and models, ensuring correct handling of TypeGUIDs to maintain report stability across server restarts. Ability to prepare reports for scheduling (removing user dialogs, setting appropriate flags) and optimizing for execution without manual intervention. Proficiency with the latest ARIS script editors and debugging tools, such as browser-based IDEs with auto-completion, error highlighting, and productivity features Requirements To be successful in this role, you should meet the following requirements: Person should have 6+ years of Experience in ARIS Development, Business Process Management, JavaScript and APIs Advanced proficiency in ARIS scripting using JavaScript, including the ability to leverage ARIS APIs for custom report logic and data extraction. Experience with Java or similar languages for enhancing report functionality and integrating with external systems as needed. Excellent interpersonal and communication skills Strong analytical and problem-solving skills Ability to multi-task effectively Must adapt to change quickly and be able to assess impacts where necessary Quick starter to troubleshoot/resolve incidents and business support items Good to have knowledge on Agile technologies (JIRA, Confluence) Good to have Knowledge on ServiceNow Incident, Problem and Change Management Troubleshoot and fixing incidents, Keeping the system up and running, timely escalation to Lead Assist other IT teams as well as Business stakeholders with your solutions during major/critical incidents Ensure the service operations quality is up to the organization standards Adhere to Agile methodology (example Scrum, Kanban & Jira etc) Mentoring the Agile PoDs on the RTB optimization and making sure no defects postproduction Should have flexible in working hours, ready to work in shift and on call You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Associate Director software engineering In this role you will: Implement all test activities (Behavior Driven Development (BDD), API test, UI Tests (Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of Retail Banking domain and requirement. Good Hands on experience with Core Java, Selenium, Appium, Maven / Gradle, REST API, REST ASSURED/Karate,, Junit, TestNG, Java IDE s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Preferable to have experience in Kotlin and Swift. Working experience in Agile methodology / SAFe with in-sprint automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms.

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director Software Engineering Key Responsibilities: Leadership and Strategy Lead the technical aspects of delivering against our strategy for monitoring, alerting across the bank s technology estate. Deliver and align our monitoring capabilities to our comprehensive Observability roadmap aligned with enterprise reliability, risk and regulatory objectives Champion a proactive monitoring culture that prioritises availability, performance and service stability across all tiers of the tech stack Align our detection capabilities closely with our Monitoring controls Improve upon our Detection timelines to eventually drive down MTTR on disruptive and non-disruptive incidents Oversee the implementation and continuous improvements of our monitoring, alerting and event management platforms and tooling Ensure Real-timeTelemetry and intelligent alerting across critical banking platforms Align monitoring and alerting strategies with operational risk/resilience, compliance and auit requirements To be successful in this role you should meet the following requirements: bachelors degree in computer science engineering or related field. Experience: 15+ years of experience in engineering, service management, including at least 5 years leading large scalemonitoring/alerting in a regulated financial institution Hands-on experience in enterprise tools (AppDyanmics, BMC HOM, Splunk, OpenTelemetry etc) Familiarity with cloud-native monitoring Understanding of operational risk management, incident response,, and business continuity in the banking context Strong communication and stakeholder management skills including interaction with CIO, Service Management, risk, compliance and audit teams Deep appreciation of the importance of stability, resilience, and regulatory compliance in banking operations A passion for engineering excellence ad service reliability

Define and implement enterprise-wide technology resilience strategies that align with business objectives and regulatory requirements. Develop risk-based resilience roadmaps for IT services, applications, and infrastructure, prioritizing areas with the highest business impact. Establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes. Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams. Drive the adoption of proactive resilience engineering practices, including chaos engineering, fault tolerance, and self-healing architectures. Ensure alignment between resilience, cybersecurity, and operational risk management frameworks to create a unified resilience approach. Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks. Conduct business impact analyses (BIA) to assess the resilience of IT services supporting key business functions. Work with enterprise architects to evaluate technology stacks, integration points, and dependencies affecting resilience. Design alternative workflows, redundancy mechanisms, and failover strategies to reduce service downtime. Partner with third-party vendors and cloud service providers to assess resilience capabilities and ensure compliance with resilience standards. Apply Failure Mode and Effects Analysis (FMEA) to systematically identify, analyze, and mitigate potential failures across IT systems and business processes. Assess risks based on Severity (S), Occurrence (O), and Detection (D), calculating Risk Priority Numbers (RPN) to prioritize mitigation efforts. Collaborate with IT engineering and operations teams to implement failure prevention measures, rapid detection, and automated recovery mechanisms. Use predictive analytics and continuous monitoring to detect early warning signs of system failures and minimize business impact. Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR. Develop resilience compliance roadmaps, ensuring that technology and business services meet evolving regulatory expectations. Define and track resilience Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure effectiveness and report to senior leadership. Partner with risk, compliance, and audit teams to prepare for regulatory reviews and demonstrate resilience capabilities. Provide Board and executive-level reporting on technology resilience risks, challenges, and strategic initiatives. To be successful in this role, you should meet the following requirements: Enterprise Architecture Resilience: TOGAF, cloud-native resilience patterns, event-driven architectures Technology Risk & Resilience Frameworks: Failure Mode & Effects Analysis (FMEA) Resilient IT & Cloud Architectures: Active-active/active-passive failover, circuit breaker patterns, eventual consistency Business Service Chain Mapping: Dependency analysis for operational resilience Regulatory Compliance: DORA, FCA/PRA, FFIEC, GDPR, Basel III operational resilience standards Strong stakeholder engagement across technology, risk, compliance, and business teams Ability to translate complex resilience requirements into actionable technical strategies Problem-solving mindset with experience in managing high-impact technology incidents Strategic thinking to align resilience initiatives with business goals

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role, you will: Develop functional test documents for the application including Test Strategy, Test Plan, Test Cases/Scripts and Automation test suite using enterprise framework TOSCA Develop testing artefacts for the application/product under test Follow standards and controls to ensure quality of outcome Perform an independent contributor for the testing delivery of the projects. Interact with project stakeholders including development POD, interface teams, ITPMs and Transformation Need to demonstrate an end to end testing capabilities for credit/debit card prodict Need to have a good familiarity with automation tools e.g. TOSCA, Selenium and others. Knowledge of at-least one programming language (Core JAVA, VB, SQL, Perl, Python etc). Should be able to design, debug and fix excel macro Need to be collaborative and be the mentor for freshers in the team to bring them upto speed Requirements To be successful in this role, you should meet the following requirements: Should have proven experience in Quality Assurance, Test Automation development area Must be well versed with Manual testing processes and methodology. Understands Visionplus modules such as CMS, FAS, TRAMS, ITS, LTS, ASM etc. Hands on experience on scheme simulators (VISA and mastercard) Understanding of API testing Ability to lead and work with local, interfacing and third party teams Must have fair understanding of Credit, Debit and Commercial card products and offerings Familiarity and understanding of latest credit card features and offerings in the industry Ability to grasp new product features early in their development cycle when documentation is often limited or non-existent Liaising with project Process Leads, Process Specialists and Business Analysts to assist the team with test scripting, execution and reporting test outcomes and status reports. Experience of working in DevOps environment and on agile projects would be added advantage Should be flexible, ability of Sharing, Initiative, and maintaining congenial work environment. . You ll achieve more when you join HSBC. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President- Regulatory Compliance Principal responsibilities Help the UK ring-fenced bank maintain alignment to Global policies and processes for regulatory engagement, which seek to ensure an effective relationship with all of the bank s regulators. Support the Head of HBUK Regulatory Engagement in their responsibility to ensure that material regulatory engagement and trends (i.e. Regulators activity, attention, enforcement etc.) in respect of the Wealth and private bank , CMB ( Commercial Banking) & Treasury, DBS ( Digital banking services) and the Global Functions regulated businesses are recorded in the format specified by the Global FIM and the local DIM, monitored, understood and, where necessary, adapted to. Support the HBUK Regulatory Engagement Senior Managers and the Head of HBUK Regulatory Engagement in their overall engagement with the UK s lead regulators, PRA( Prudential regulation authority) and FCA( Financial Conduct authority) , including input to preparation of Briefing Notes, attendance at meetings and production of meeting notes as and when required. Support the Head of HBUK Regulatory Engagement in their engagement on Compliance-related matters with the UK regulators from a UK ring-fenced bank perspective, working with relevant Compliance colleagues and UK management in WPB, CMB, DBS and the Global Functions. Support the Head of HBUK Regulatory Engagement in their monitoring of regulatory engagement trends for the FCA and PRA and other UK regulators in respect of the UK regulated businesses of Wealth and private bank , CMB ( Commercial Banking) & Treasury, DBS ( Digital banking services) and the Global Functions, reporting and guidance as appropriate. Support the Head of HBUK Regulatory Engagement in discharging their relevant accountabilities as set out in the Group Standards Manual and Compliance. Support the Head of HBUK Regulatory Engagement in their responsibility to identify, escalate and report on, material issues arising in the UK ring-fenced bank s regulatory relationship with the FCA( Financial Conduct authority) ,PRA( Prudential regulation authority) and other regulators as required, including within Compliance and to relevant management. Provide wider support and work collaboratively with all members of Compliance and act as SME on all questions and issues arising relating to the UK ring-fenced bank s engagement with relevant regulators. Support the HBUK Head of Regulatory Engagement in their responsibility to ensure appropriate reporting of regulatory engagement with the UK ring-fenced bank s material regulators occurs at all levels, to allow an overall view of the ring-fenced bank s exposures to its material regulators to be managed appropriately. Requirements Masters / Bachelors degree with experience in finance, commerce, business, banking, legal or equivalent (ICA Specialized, FRM, ACAMS or equivalent preferred) Proven experience in a Banking/Financial Service domain with expertise within Compliance and Risk 5+ relevant years experience in Regulatory compliance Broad knowledge of UK financial services regulators, regulations, and compliance risks is expected Experience of interacting with UK regulators would be an advantage Excellent stakeholder management, communication and influencing skills; with focus on conduct and integrity Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement and drive projects Assurance/Legal expertise, interactions with regulators

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Should have knowledge on Compensation template, customization and other templates as well. Translating business requirements into system requirements using appropriate terminology to facilitate the progression of a project through elaboration and definition. Understanding HR processes including performance and rewards and the impacts of system change - being comfortable to in supporting HR tickets to support annual pay cycle process. Working with the vendor in resolving any existing issues, raising tickets proactively in timely manner and removing obstacles impacting any deployment. Providing inputs to the testing streams for functional scenarios supporting quality assurance. Managing quality assurance requirements and tollgates, ensuring adherence to IT policy and procedures. Supporting half yearly system upgrades and annual maintenance activities; not limited to the planning, scheduling, assessment and presentation of new features and their impact. Proactively supporting incident and problem management in collaboration with peers. Keeping appraised of leading practices monitoring and evaluating future market trends and considering innovative solutions. Support and perform the service rehearsal to ensure the system perform and fulfil the business processes before and after the releases and keep track of things. Configure the system with new Plans, and upload of lookup and conversion tables. Route map creation and mapping and route form activities (step movement), delete forms. Design the compensation template by configure the plan setup (Display settings, EC settings, Advance, Number rules) Configure Design worksheet field setup (Custom & Standard) and roles, compensation periods. Configure Plan Details - Eligibility rules, Guidelines, Rating sources. Manage worksheets for creation of worksheets and perform the admin activities by add, delete the employees from work sheets as per the business requirements. Perform the activities by setup - Reward publish data to EC and Manage Statement templates and Generate statements. Solving any issues escalated (data and configural) as per the SAP incident management. Performs testing effectively & ensures the requirement when delivered is apt Guided testing team in understanding the system & building test scripts Should have excellent knowledge in designing pay statements. Should have knowledge in configuring business rules Should be able to necessary documentations and raise change orders. Requirements To be successful in this role, you should meet the following requirements: Good knowledge of HR services with a focus on Rewards and Performance expertise Engaging with HR and Global Service Owners to understand requirements and subsequently scoping, discovering and defining viable solutions. Good understanding of SuccessFactors Performance and Reward(must) modules Analysis, design, configuration and testing of HCM solutions Strong communications and stakeholder management skills Degree or equivalent higher educational qualification Excellent knowledge of XML (must) Agile Ways of Working (Desirable)

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. Work Location: Pune This position is to be part of global Production Support team for Global Payment Processing (GPS). The team responsibility is to look after L1 production incidents globally. As we move towards transformation of existing production support model to Production Engineering which follows a Follow the Sun Model , this will have a opportunity to Work and Learn from teams with mature process and tools to ensure the best in class deliverables - modelled on SITE RELIABILITY ENGINEERING. In this role, you will: Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute in implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance Primary contact point on all aspects of Problem Management and Transition within Payments services. Working with the lead service quality manager and a team of problem managers to create a focused area of excellence in post incident analysis Requirements To be successful in this role, you should meet the following requirements: Strong analytical skills / Troubleshooting / debugging C++ code, SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Ansible / JIRA. Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines Understanding of Unix and Shell scripting. Experience in Agile/ DevOps environment and in assisting in production support. Good communication skills and be able to efficiently communicate in the production/crisis calls. Understanding of customers needs and delivering excellent customer service. The successful candidate will also meet the following requirements: Experience in Payments domain and on Global PayPlus (GPP) / ISO / Fusion would be added advantage. Open to working in UK/US shift, weekends and to be on-call support after office hours on need basis (Rotational) Ready to take up and support multiple services across production Engineering world to support them technology basis rather functional Embed IT Problem Management disciplines into the day to day activities of all of our service line teams, ensuring HSBC best practice is followed during post Incident analysis, action identification and tracking You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director Software Engineering. Key Responsibilities: Define Product Vision and Strategy: Develop the vision, strategy, and roadmap for VMware product offerings in alignment with customer needs and overall IT strategy. Stakeholder Engagement: Identify and engage key stakeholders to ensure product success and value. Work closely with senior stakeholders to communicate issues, progress, and resolutions for business critical incidents. Liaison between operations and engineering development teams, aligning on priorities and drive automation deliveries. Compliance Monitoring and Risk Mitigation: Continuously monitor compliance with regulatory standards and internal policies using tools like VMware vRealize Operation. Identify potential risks and develop mitigation strategies to ensure VMware products compliance. Ensure that all systems and processes comply with the latest key controls, reducing the risk of non-compliance. Product Management: Manage and improve existing product offerings throughout their lifecycle, adopting Agile methodologies. Assessing current and future resource needs to ensure that your infrastructure can handle the workload critical banking services. Product Communication: Share regular product updates with all stakeholders in both major and smaller countries. Ensure that all products are updated to supported versions and avoid any product reaching end-of-life. Maintain timely communication regarding CVEs to meet compliance/controls. Technical Leadership: Provide technical direction and leadership to the team, ensuring best practices in VMWare vSphere and vCenter Products, distributed systems, servers and storage. Build strong technical understanding of VMware products and solutions to drive transformation deliverables. Crisis Management: Handle crises situations efficiently, implementing immediate solutions to minimize impact. Represent the team in major incident calls, providing technical expertise and leadership. Process and Automation: Identify opportunities to enhance operational workflows and eliminate inefficiencies. Drive automation initiatives to reduce manual tasks and improve platform scalability. Monitoring and Observability: Implement robust monitoring and alerting systems to proactively monitor platform health and prevent potential issues. Continuous Improvement: Regularly review and update processes, systems, and documentation to adapt to changing regulations and standards. System Availability and Performance: Ensure systems are available and performant, adhering to defined SLAs and SLOs. Capacity Planning and Performance Tunning: Plan for future capacity needs based on usage patterns and growth projections. Optimize system performance through tuning and scaling strategies. Patching and Maintenance: Implement and manage patching schedules to keep systems up-to-date and secure Requirements Qualifications External To be successful in this role you should meet the following requirements: Bachelor s degree in engineering, Information Technology, or a related field (or equivalent experience). 20+ Years of total IT experience with large scale IT Infrastructure and 16+ year of experience with Distributed Systems Ex: Linux, Windows, High Availability Solutions, Server Hardware and VMware products Extensive experience in managing and maintaining VMware products (vSphere, vCenter, vROPS, vRO, vRLI, vRLCM) within banking / finance domain Proven ability to lead and drive engineering deliveries through automation using Ansible or Puppet / vRO workflows in large scale virtualization infrastructure Experience in scripting and automation using Bash / PowerShell / Python, or other scripting languages. Solid background in computer networking, computer security, system administration, network and storage technologies especially VMware platform Ability to work collaboratively in team environment and communicate effectively with technical and non-technical stakeholders Excellent communication, interpersonal, leadership, and problem-solving skills. Proven experience in Compute, Hypervisors, Storage, Windows, Networks, Clusters (HA) and Linux Experience in managing firmware updates and ensuring compatibility with hardware and software. Proficient in managing the entire lifecycle of hardware and software, from planning and deployment to maintenance and decommissioning. Understanding of distributed systems and common distributed system failure. Domain experience in managing production services with Windows, RedHat and ESXi or Kubernetes. You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director Software Engineering Specialist Key Responsibilities: Lead the design, development and enhancement of Restful APIs Focus on automating all aspects of the RedHat Linux, Windows & Virtualization platforms Lead the Engineering aspects of developing templates and playbooks on Ansible Automation Platform. Define, create & manage Ansible roles Implement secrets management for applications using standard available tools. Increase speed of provisioning, availability, and performance. Work with Agile Teams, Architects, and Product Owners to identify and implement the most optimal solutions. Ensure the automation solutions meet compliance & other audit requirements Lead the migration of various technology stacks from one platform to another. Provide technical advice to team members and contribute to upskilling of the team. Innovate new solutions and ensure the products use latest technology stacks Requirements Qualifications External To be successful in this role you should meet the following requirements: Bachelor s degree in computer science engineering or related field. 12+ years of experience in IT. 5 to 8 years of hands-on development experience, Proficient in development of Ansible playbooks and templates on Ansible Automation Platform (AAP). Deep understanding of how to leverage AAP capabilities for developing Automation for large/Enterprise server estate. Knowledge and understanding of Linux or Windows Operating System and its related modules. Proficient in Python language with exposure to Python or Java Springboot APIs. Advanced skills in developing and testing automation using Ansible Playbooks and Jenkins via API calls Bachelor/master s degree in engineering discipline with a minimum of 10 years of work experience. Hands-on experience in Continuous Integration and Continuous Delivery (CI/CD) pipelines and code management in a large organization using GitHub Experience of working with agile practices and toolsets including JIRA and Confluence Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels Ability to work with globally distributed teams and stakeholders Experience working with and managing Jenkins pipelines for code testing and continuous deployment. Experience in developing scripts in PowerShell or bash with some level of understanding of Server Operating Systems. You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.