HRO Process Manager - Kolkata - GO/JC/404/2025

Job Description

Job Description Job title : HRO Process Manager Location : Kolkata Candidate Expectations Working Experience in the area of HRM/ HRSS – 10+ years for any geography Excellent understanding of core HR Operations. Good analytical, problem-solving and decision-making skills. Proven ability of managing large teams. Client and stakeholder management Manage core business of end-to-end HRM process for the client. Ensures timely resolution to each request received. Manage and exceed the Service levels as agreed with the client. Proactive recommendations on improving service levels by anticipating any upcoming changes. Designs, develops and maintain the HRM process in the organization. Explores the market best practices in the HRM space and implement appropriate best practices in the organization Monitors and constantly reduces the costs of the HRM stream. Brings to the table awareness of dynamic regulatory environment and is mentor to DRs and resources. Monitors the labor legislation and implements required changes to keep the process compliant Manages and develops the team of HRM resources. Acts as a single point of contact for managers regarding HRM topics. Assertive communication basis logical recommendations suitable to business needs. Keeps his team engaged and challenges self and team for continuous improvement. Flexible to work in global working hours. Skills Required RoleHRO Process Manager - Kolkata Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Employment TypeFull Time, Permanent Key Skills HIRE TO RETIRE HRO HRO OPERATIONS HRO HRSS HR OPERATIONS HUMAN RESOURCE Other Information Job CodeGO/JC/404/2025 Recruiter NameAckshaya Show more Show less