HR Shared Services Support

Role Overview: You will be responsible for supporting employees and managers by responding to inquiries and performing transactions using documented processes and policies. Additionally, you will assist in straightforward testing to ensure updates and changes are successfully implemented. Your role will involve answering questions from employees and managers on how to use Human Resources shared services, platforms, and tools, as well as sharing input and suggestions for policy or process implementation based on employee feedback. You will review your own performance metrics target and identify opportunities for improvement, while also inputting employee data into the Human Resources Information System (HRIS) database and documenting activities as requested. Your focus will be on protecting data privacy, adhering to confidentiality requirements, and ensuring correct process delivery with vendors. Key Responsibilities: - Inputting employee data into HRIS database and verifying data input accuracy - Identifying and reporting discrepancies in data to subject matter experts - Documenting and updating processes, desk-top procedures, and knowledge-based content - Uploading employee records into the Record Centre during data transactions - Handling routine inquiries and transactions from employees and managers - Reviewing performance metrics and suggesting improvements - Supporting in execution of transactions with vendors - Maintaining and upholding Human Resources established policies and procedures - Guiding internal business partners on HR policies, tools, strategies, and structures - Promoting, planning, and implementing Shared Services products Qualifications Required: - Bachelor's Degree in Human Resources (HR), Business, or related field OR equivalent experience Additional/Preferred Qualifications: - Bachelor's Degree in Human Resources (HR), Business, or related field AND 1+ year(s) work experience in HR operations, HR, or related field OR equivalent experience (Note: The company has not provided any additional details in the job description) ,