HR Shared Services

Position Summary The HR Support Center serves as centralized support for Greystar team members and managers. The Support Representative is responsible for intake of inquiries and providing Tier 0 and 1 level support and escalating Tier 2 level inquiries, cataloguing types of quantifies of inquiries to provide management trends and insights. In addition, the HR Support Rep provides data entry and routine transactional functions that supports the functions within People & Culture. Education, Experience, Certification: Required: University Graduate or equivalent 3-4 years of experience in Human Resources, managing back-end HR Service support or experience in handing customer support in a voice / web-based environment Excellent verbal and written communication and listening skills Preferred: Bachelors or Masters degree in human resources, business administration or a related field Working Knowledge of Workday and Dayforce, or other HCM solution Essential Responsibilities: Provide guidance to employees and managers on Employee Self Service & Manager Self Service functionalities in Workday, including referrals to FAQs, knowledgebases, online forums and other such support documentation Handle Tier 0 and Tier 1 level call center support Escalate calls to appropriate internal or external specialist Maintain Workday data by completing transactions as required and running routine data audits to ensure data integrity Assume responsibility for certain transactional processes that support Talent Acquisition, Total Rewards, Payroll, Leave, and other functional areas within P&C Provide monthly utilization statistics indicating transactions, calls and trends Other Responsibilities: Completes various human resources, financial, administrative, and other reports, or analysis, and performs other duties as assigned or as necessary. Continuously identify and implement process improvements to enhance the efficiency and effectiveness of HR operations Working Conditions: Provide support during normal business hours, mainly providing support across ET, CT and PT zones, however, some transactional responsibilities can be done at alternative times Incumbents work in an office environment or hybrid remote setting (to be approved by management) Handles proprietary and confidential data Knowledge, Skills, Abilities: Strong organizational and follow-up skills including the ability to set and manage multiple priorities and meet deadlines. Ability to build and maintain productive and trusting relationships with team members and business leaders with diverse backgrounds and personalities, objectively address and resolve issues, and promote a positive image of the company and business priorities. Ability to quickly learn the organizations business structure and the People & Culture systems and technology platforms. Exercise and maintain a high degree of confidentiality. Ability to anticipate problems and embraces a solution-oriented approach. Demonstrates a strong attention to detail with the ability to handle multiple priorities in a fast-paced environment. Proficient facilitation skills in live and virtual settings Strong technology skills, including entire MS Office Suite