HR Ops - ELCM Service Specialist

Role Overview: As a core member of the Employee Life Cycle Management (ELCM) team at Hitachi Energy, your mission is to provide HR Service support to the HR community, business managers, and employees. You will play a key role in managing the employee life cycle from Hire to Retire/Termination. Your contribution will be vital in ensuring accurate and timely processing of information for all stakeholders. Key Responsibilities: - Play a key role in the lock and unlock process of critical data within HR Core. - Capture ELCM-related activities into appropriate systems and record employee queries in an IT system (ticketing tool). - Ensure execution and delivery of ELCM services according to defined Service Level Agreements (SLAs) like Turnaround Time (TAT), quality, and Customer satisfaction (C-SAT). - Extract reports for internal data quality through Ad-hoc queries or customized Transactions codes. - Uphold Hitachi Energy's core values of safety and integrity by taking responsibility for your actions and caring for colleagues and the business. Qualifications Required: - Bachelor's degree in any stream. - 1-3 years of experience in HR Shared Services in a global organization will be advantageous. - Proficiency in MS Office and excellent written and verbal communication skills. - Ability to manage multiple demands on time and work with cross-functional teams. - Collaborative, solutions-oriented approach with strong analytical skills and a proactive way of working. - Flexibility to work in night shifts from 5:30 pm to 2:30 am and in a fast-paced, multi-tasking, high transaction team environment. - Proficiency in both spoken and written English language is required.,