Hotel Receptionist

Key Responsibilities:

• Guest Interaction: Greeting guests, providing a warm welcome, and ensuring a positive first impression.
• Check-in/Check-out: Managing the process of guest arrivals and departures, including room allocation and key distribution.
• Reservations: Handling phone and online reservations, making changes, and confirming bookings.
• Information Provision: Answering guest inquiries about hotel facilities, services, and local attractions.
• Communication: Managing phone calls, taking messages, and relaying information to guests and other staff.
• Payment Processing: Handling guest payments, processing credit cards, and managing accounts.
• Record Keeping: Maintaining accurate records of guest bookings, payments, and other relevant information.
• Problem Solving: Addressing guest complaints and requests, resolving issues, and escalating complex problems to supervisors.
• Administrative Tasks: Performing various administrative duties, such as data entry, filing, and preparing reports.
• Collaboration: Working with other hotel staff, including housekeeping and maintenance, to ensure guest satisfaction.

Essential Skills:

• Customer Service: Excellent communication and interpersonal skills to interact with guests in a friendly and helpful manner.
• Organization: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Problem-Solving: Ability to identify and resolve guest issues, handle complaints, and find solutions.
• Computer Literacy: Proficiency in using hotel management software, reservation systems, and other relevant computer programs.
• Professionalism: Maintaining a professional appearance and demeanor, remaining calm under pressure.
• Teamwork: Collaborating effectively with other staff members to ensure smooth operations.
• Language Skills: Fluency in the local language and potentially other languages depending on the hotel's location and clientele.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹10,014.55 - ₹26,658.18 per month

Work Location: In person