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For Employers

Hotel Operations Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Trafla Solutions Pvt. Limited (subsidiary of Routespring.inc)

1 - 3 years

2 - 3 Lacs

Greater Noida

Posted:Just now| Platform:

Apply

Skills Required

Spoken English Airline Process GDS customer support business travel Airline Ticketing Saber International BPO Amadeus

Work Mode

Remote

Job Type

Full Time

Job Description

Position Overview:

2 Hotel Operations Support Executives

Key Responsibilities:

Make proactive outbound calls to hotels before guest check-in to confirm
CCA (virtual card)
acceptance and ensure all billing instructions are set up correctly.
Follow up with hotels
after guest checkout
to collect folios and verify charges, ensuring timely and accurate documentation.
Communicate professionally with hotel teams including front desk, reservations, and accounting departments.
Handle and resolve hotel or payment-related escalations with a strong understanding of customer service workflows.
Maintain accurate records of all interactions and updates in internal tools like
Zoho Desk
and tracking spreadsheets.

Requirements:

Prior
voice calling experience
, preferably in
travel, hospitality, or customer support
environments.
Excellent spoken and written communication skills in
English
.
Basic understanding of
hotel booking processes
,
guest folios
, and
virtual card (CCA) payments
is preferred.
Comfortable making outbound calls and following up persistently with hotel staff.
Ability to work independently in a remote setting with strong attention to detail.

Additional Information:

Remote work
with proper setup (laptop, internet, quiet space).
Must be able to join
immediately or at short notice
.
Experience with tools like
Zoho Desk
,
GDS
, or internal CRMs is a plus.

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Trafla Solutions Pvt. Limited (subsidiary of Routespring.inc)

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Hotel Operations Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position Overview:

2 Hotel Operations Support Executives

Key Responsibilities:

CCA (virtual card)

after guest checkout

Zoho Desk

Requirements:

voice calling experience

travel, hospitality, or customer support

English

hotel booking processes

guest folios

virtual card (CCA) payments

Additional Information:

Remote work

immediately or at short notice

Zoho Desk

GDS

More Jobs at Trafla Solutions Pvt. Limited (subsidiary of Routespring.inc)