Trafla Solutions Pvt. Limited (subsidiary of Routespring.inc)

Position Overview: We are urgently hiring 2 Hotel Operations Support Executives to strengthen our post-booking hotel support process. This role is crucial for ensuring smooth payment confirmations and timely resolution of billing issues, directly impacting guest experience. Key Responsibilities: Make proactive outbound calls to hotels before guest check-in to confirm CCA (virtual card) acceptance and ensure all billing instructions are set up correctly. Follow up with hotels after guest checkout to collect folios and verify charges, ensuring timely and accurate documentation. Communicate professionally with hotel teams including front desk, reservations, and accounting departments. Handle and resolve hotel or payment-related escalations with a strong understanding of customer service workflows. Maintain accurate records of all interactions and updates in internal tools like Zoho Desk and tracking spreadsheets. Requirements: Prior voice calling experience , preferably in travel, hospitality, or customer support environments. Excellent spoken and written communication skills in English . Basic understanding of hotel booking processes , guest folios , and virtual card (CCA) payments is preferred. Comfortable making outbound calls and following up persistently with hotel staff. Ability to work independently in a remote setting with strong attention to detail. Additional Information: Remote work with proper setup (laptop, internet, quiet space). Must be able to join immediately or at short notice . Experience with tools like Zoho Desk , GDS , or internal CRMs is a plus.