Hospital Billing Trainer (IPD, OPD Billing )- Mira Road

Please find below the detailed Roles and Responsibilities:

Roles and Responsibilities:

• Planning of the teaching program including an orientation program in consultation with the HOD Academics.
• Planning for students Practical experience, ward assignments and trainings in consultation with

the HOD Academics.

• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
• Preferred Team handling exposure of patient care coordinators.
• Inbuilt empathy towards the patient and patient relatives.
• Knowledge of Hospital Billing components for IPD and OPD.
• Experience of handling TPA coordination and TPA queries for cashless facility.
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
• Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.
• Excellent communication, IT Skills and people skills.

Desired Skill Sets:

• Excellent professional knowledge.
• Excellent written and verbal communication skills.
• Good computer skills.
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
• Attention to detail, empathy and inclusive approach.

Qualification:

Experience

Location: Mumbai (Mira road)

Term:

shruti.m@techmahindrafoundation.org