Hospital Billing (Healthcare Domain)

Job Description

Job Summary: We are looking for a skilled and detail-oriented Accounts Receivable (AR) Caller with prior experience in the hospital billing process within the healthcare domain. The role involves making outbound calls to insurance companies to follow up on pending claims, ensuring timely resolution, and maintaining accurate records in accordance with client-specific guidelines. Department: Revenue Cycle Management (RCM) Process: International Voice Hospital Billing Location: Hyderabad Employment Type: Full-time | Rotational Shifts | Work from Office Key Responsibilities: Make outbound calls. Review and analyze denied claims and take appropriate action for resolution. Understand and apply standard billing procedures, hospital terminologies, and payer guidelines. Document the outcome of calls and maintain detailed notes in the system. Identify issues impacting reimbursement or claims processing. Work closely with the team and supervisors to ensure claim resolution and client satisfaction. Qualifications & Skills: Minimum 1 year of experience as an AR Caller in hospital billing is mandatory. Good understanding of US healthcare RCM , insurance guidelines, and denial management. Excellent verbal communication skills in English. Basic knowledge of medical billing software and systems. Ability to work in rotational shifts . Freshers are not eligible for this role. Minimum qualification: Graduate in any discipline. Preferred Attributes: Familiarity with common denial codes and re-submission procedures. Strong analytical and problem-solving skills. Ability to multitask and prioritize work efficiently. Good team player with a focus on performance and client satisfaction. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.