Hiring Technical Support / Customer Voice Process /Sal upto 6.5 Lpa !!

Greetings from The Job Factory !!

We are seeking a highly skilled Technical Support Specialist with expertise in Windows Operating System to join our team. The successful candidate will provide technical assistance and support to our clients, resolving their technical issues and concerns related to Windows OS.

Call : HR smitha @ 9880964847 /9900348707 (Call or Whatsapp)

Email id : smitha@thejobfactory.co.in

Call has to be made between 10am -6 PM

Role & Responsibilities:

1. Provide technical support and troubleshooting assistance to clients via phone, email, or chat

2. Resolve technical issues related to Windows OS, including installation, configuration, and troubleshooting

3. Diagnose and resolve hardware and software issues related to Windows OS

4. Provide guidance and support on Windows OS features and functionality

5. Document and track client interactions and issues

6. Collaborate with internal teams to resolve complex technical issues

Preferred Candidate Profile:

1. Strong technical knowledge of Windows Operating System (Windows 10, Windows 11, etc.)

Graduate Freshers with Excellent Communication is mandatory

Minimum 1 year of international voice technical support Experience is mandatory

2. Experience in technical support or a similar role

3. Excellent problem-solving and analytical skills

4. Strong communication and interpersonal skills

5. Ability to work in a fast-paced environment and manage multiple priorities

6. Basic knowledge of networking fundamentals and hardware components

7. Certification in Windows OS or related field is a plus

8. ONLY IMMEDIATE JOINERS / STRICTLY NO NOTICE PERIODS CANDIDATES

Technical Skills:

1. Windows OS

2. Troubleshooting and problem-solving

3. Networking fundamentals

4. Hardware and software knowledge

Soft Skills:

1. Excellent communication and customer service skills

2. Strong analytical and problem-solving skills

3. Ability to work under pressure and meet targets

4. Team player with a positive attitude

What We Offer:

1. Competitive salary and benefits

2. Opportunities for growth and development

3. Dynamic and supportive work environment

Regards,

SMITHA

*DO REFER YOUR FRIENDS* !!!!