Job
Description
Role & responsibilities - Analyzes and customizes Release Notes for engagements, presenting to clients; - Serves as a SME for resolving complex production support issues and enhancements; - Develops expertise in specific application functions/capabilities; - Identifies opportunities for deploying new functionality; - Leads testing automation efforts; - Conducts ticket review calls with clients within specific area of expertise; - Leads design, development, and deployment of enhancements; - Identifies automations and designs solutions to improve service delivery or simplify application processes for end users; - Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills; - Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns; - Oversees overall project management, including financials; - Possesses fundamental knowledge and experience in support/service management; - Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough and using fit and gap analysis templates; - Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff; - Helps the team through the life cycle of an implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training; - Demonstrates extensive knowledge of SAP applications and application-based solutions, specifically [Capability, Sub-Module], emphasizing an extensive understanding of multiple SAP modules and environments. This includes a demonstration of extensive knowledge of, and/or a proven record of success directly performing significant tracks on managed services projects within the SAP product suite; - Possesses extensive abilities to design, provide professional services and provide assistance complex business processes, as well as deploy the technical components required for successful solutions within an SAP environment. Related areas of specialty include RICEF - Reports, Interfaces, Conversions, Extensions, Forms, design and development; - Is able to understand and articulate business requirements and propose solutions after performing due diligence; - Possesses solid understanding of Enterprise Structures and ability to guide the team where necessary; and, - Delivers and tracks the delivery of issue resolutions to meet the SLAs and KPIs Good to Have Certifications: Certifications in SAP S/4 HANA
