Hiring - Quality Analyst/ Sr. Quality Analyst (US Healthcare)

Job Description

Kozent Tec Pvt. Ltd (formerly known as Genesis Transcriptions Pvt. Ltd) is business associate of Panacea Solutions LLC having presence in US Healthcare documentation business for more than 20 years. We use cutting edge technology to help our US Healthcare Providers. We have diversified into Scribing, RCM and IT support services in the recent past and have aspiring growth plan. We have been operating from Noida. Role Quality Analyst/ Sr. Quality Analyst Responsibilities: Ensure adherence to companys policies and procedures. Act as an interface between the quality assurance executives and management. Ensure adherence to the client specific SLA’s. Ensure quality activities are in line with documented procedures and manage the day-to-day/routine operations. Have supervisorial responsibilities to delegate work and ensure that targets are achieved & reporting timelines are met. Monitoring performance by gathering relevant data and producing statistical reports. Conduct Monthly one-one session with the team to identify gap areas and initiate action plan accordingly. Conduct calibration sessions with the quality auditors and the operation team leaders to ensure they are in sync with the client / program expectations. Organize brainstorming sessions among the quality auditors and team leaders to find out the best possible way to tackle current issues / problems. Analyse data to identify areas for improvement in the quality system. Develop, recommend, and monitor corrective and preventive actions. Identifying relevant quality-related training needs and delivering training. (E.g., Feedback Delivery Method, Monitoring Methods, Data Analysis etc.) Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Graduation and clearance of all major exams (SSC, HSC, qualifying degree). Knowledge or experience in healthcare. Six Sigma Certification will be an added advantage At least 1 year of experience as Quality Analyst in US Healthcare Min 5 years of experience working in an international BPO SILLS & COMPETENCIES Strong analytical, critical thinking and problem-solving skills. Excellent verbal and written communication skills. Excel proficiency. Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads. Ability to work well independently and maintain focus on a topic for prolonged periods of time. Comfort in working with team members that are remote and located in the US or India. Job Type: Full-time Working days- 5 days week- Work from Office Shifts: US SHIFTS Location – NOIDA Sec- 3 Postion- 2 If you have relevant experience, feel free to share your profile at hr@panaceasolutionsllc.com or else call for telephonic interview 9266021789