Hiring For MIS Analyst

We are seeking a highly motivated and detail-driven MIS Analyst with 3+ years of experience to join our team. The successful candidate will track, analyze, and report on Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for our Ops MIS.

Location: Chennai

Shift: UK/US Shift

Key Responsibilities:

• Design and implement dashboards to track and measure call center performance, including metrics such as FCR, AHT, Abandon Rate, NPS, CSAT, NPS, AHT, SLA, Sales Conv etc.. •
• Create and maintain reports that allow the Senior Leadership Team to identify trends and help them make strategic decision planning through information on daily business activities.
• Ensure that all the required reports are generated and delivered within the specified time frame.
• Ready to take initiative, good decision-making skills, verbal and written communication skills.
• Preparing Stack ranking, Scorecard, and incentive report Monthly and Yearly to rate the performance.

Requirements:

• 3 + years of experience in a call center Metrics or contact center environment.
• Strong analytical, Logical thinking, and problem-solving skills
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Proficient in Microsoft Office, particularly Excel, and experience with performance management dashboards.
• Strong attention to detail and ability to maintain data integrity and security.

Roles & Responsibilities:

• Analyze the data and understand Business, Management and client request.
• Create and maintain reports that allow the company to get information on daily business activities.
• Be proficient in the use of Office software (Word, Excel, Outlook, PowerPoint, Access).
• Simplifying and Optimizing the Business requirements.
• Translate business needs into informative reports.

Competencies for the Job:

• Analyze the data and understand Business, Management and client requests.
• Create and maintain reports that allow the company to get information on daily business activities.
• Ensure that development norms and standards are observed Translate business needs into information with the assistance of functional analysts.Be proficient in the use of Office software (Word, Excel, Outlook, PowerPoint, Access)
• Knowledge in MS Office and database maintenance and Analytics & Logical thinking.