Hiring For International Inbound Outbound Voice Process

0 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring For International Inbound Outbound Voice Process

International Voice/Chat - Service Process

Eligibility:
  • Graduates or Undergraduates

    with at least 1 year of experience in an International BPO.
  • Freshers

    are also encouraged to apply.
  • Experienced candidates

    may qualify for a salary hike of up to 30%, based on skills and market trends.

Roles and Responsibilities:

  • Handle inbound and/or outbound international calls and chat inquiries.
  • Provide accurate, valid, and complete information to customers by using the right tools and resources.
  • Resolve customer complaints efficiently, escalating issues when necessary.
  • Follow communication procedures, guidelines, and policies.
  • Maintain a high level of professionalism and empathy with customers.

Shifts & Work Schedule:

  • Flexible rotational shifts.
  • Rotational weekly offs (5 working days and 2 days off).

Perks and Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training programs and ongoing professional development.
  • Health benefits and employee wellness programs.
  • Friendly and supportive work environment.
  • Cab facility till nodal point.

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