Hiring For Fraud Operations / Transaction Monitoring/voice process

1 - 6 years

4 - 7 Lacs

Posted:4 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated and detail-oriented individual to join our Fraud Operations team. This role involves monitoring transactions, identifying fraudulent activities, and providing exceptional support to our customers. The ideal candidate will have a strong analytical mindset and a passion for preventing fraud.

Responsibilities

  • Monitor and analyze transaction data to identify potential fraudulent activities.
  • Conduct thorough investigations of suspicious transactions and escalate when necessary.
  • Respond to customer inquiries regarding transaction issues and fraud concerns.
  • Collaborate with cross-functional teams to improve fraud detection processes.
  • Prepare and maintain documentation of fraud investigations and outcomes.
  • Stay updated with the latest trends in fraud schemes and prevention techniques.

Skills and Qualifications

  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Strong analytical skills with attention to detail.
  • Proficient in using transaction monitoring tools and software.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Knowledge of regulatory requirements related to fraud and compliance.
  • Experience with voice processes and customer service is a plus.

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