3 - 8 years
6 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Greetings, We are looking for Fraud Investigation Analyst with 3+ Years of Fraud investigation Experience. Job Description: In the capacity of a Fraud Investigation Specialist, the individual will act as a primary point of contact for customers impacted by fraudulent activity. Approximately 7080% of time will be spent engaging directly with customers, providing empathetic support, conducting detailed investigations, and guiding them through resolution processes. Identify and monitor suspicious activities and potential fraud based on customer interactions and behavioral patterns. Conduct thorough investigations into reported fraud cases, ensuring timely and accurate resolution. Provide clear communication and reassurance to customers throughout the investigation process. Required Candidate Profile 3 to 6 years of experience in client handling or outbound call operations (preferably international calling). Prior experience or exposure to fraud operations and investigations. Strong understanding of credit card fraud and financial fraud patterns. Excellent verbal and written communication skills in English. Strong active listening and conflict resolution skills. High level of confidentiality and ability to handle complex and sensitive customer information. Strong analytical and problem-solving skills. High emotional intelligence and resilience under pressure. Flexible to work in 24/7 shifts Regards, Prajit Grover H.R. TEAM KVC CONSULTANTS LTD
KVC CONSULTANTS LTD
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