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Hiring For Customer Support - French &English

0 - 5 years

5 - 6 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

English French Language B2 Customer Support French Bilingual International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dynamic and customer-oriented Bilingual Customer Support Representative fluent in both French and English to join our team. The ideal candidate will play a crucial role in providing exceptional support to our French and English-speaking customers. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication in both languages. Key Responsibilities: Provide outstanding customer service via phone, email, or chat in both French and English. Respond to customer inquiries and resolve issues in a timely and efficient manner. Offer product support, answer questions, and assist with any technical issues or concerns. Document customer interactions and maintain accurate records in the CRM system. Collaborate with internal teams to address complex customer issues and provide solutions. Maintain a high level of product knowledge and stay updated on new features or changes. Ensure all customer interactions are positive and contribute to a high level of customer satisfaction. Escalate issues as needed to ensure resolution in alignment with company standards and policies. Adhere to company service standards, guidelines, and best practices. Qualifications: Fluency in both French and English (written and spoken) is required.(B1/B2 Level in French) Proven experience in a customer service or customer support role (preferably bilingual). Excellent communication skills, both written and verbal, with the ability to communicate clearly and effectively in both languages. Strong problem-solving abilities and attention to detail. Ability to handle customer inquiries in a calm, patient, and professional manner. Strong organizational skills and ability to multitask effectively. Familiarity with CRM tools and customer support software is a plus. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Previous experience in a bilingual customer support role A positive attitude with a passion for delivering excellent customer experiences. Work location - HYD If interested please reach to below mentioned recruiter Rudra Teja -8106747404

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IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

133 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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