Hiring For Customer Support Executive

Whizdm Innovations

2 - 5 years

3 - 6 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

voice process bpo domestic voice process telecalling domestic bpo outbound process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Customer Support Executive

Key Responsibilities

Handle incoming customer calls and place outbound calls to resolve queries effectively
Identify customer needs and ensure a high level of satisfaction
Build and maintain customer trust through professional and empathetic communication
Provide accurate, complete, and timely information using relevant tools and platforms
Manage customer complaints by offering effective solutions and conducting timely follow-ups
Maintain detailed records of customer interactions and update customer accounts as needed
Adhere to standard communication procedures, guidelines, and company policies
Go the extra mile to proactively engage and retain customers

Key Requirements

Minimum
2 years of customer support experience
in a regulated industry (
FinTech, Banking & NBFC
)

Languages to be known -
English & Hindi , fluent
Excellent verbal and written communication skills, with strong comprehension abilities
High attention to detail, accuracy, and tone in customer interactions
Familiarity with CRM tools such as Freshdesk, Zendesk, Salesforce, or similar in-house systems

Interested candidates can please reach out on the below contact provided ,

9738426881

khizer.sharieff@moneyview.in

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