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Vbeyond Corporation
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Hiring For Customer Support Executive

Hiring For Customer Support Executive

Vbeyond Corporation

1 - 4 years

1 - 3 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Customer Support Executive Escalation Specialist Email Support Customer Complaint Resolution Escalation Executive Technical Support Executive Customer Success Executive Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries via phone, email, or chat.
Provide prompt and accurate support to ensure customer satisfaction.
Resolve issues related to product, service, billing, or technical problems.
Escalate unresolved or complex queries to the relevant department.
Manage escalations in a professional and timely manner.
Maintain records of customer interactions and update CRM systems.
Follow escalation matrix and ensure closure within defined SLAs.
Coordinate with internal teams for resolution of customer complaints.
Identify and report recurring issues to improve service quality.
Ensure compliance with process guidelines and quality standards.
Meet daily/weekly performance metrics (e.g., CSAT, TAT, AHT).
Handle difficult customers with patience and empathy.
Participate in team meetings, training, and process updates.
Suggest improvements to enhance customer experience.

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Vbeyond Corporation

Staffing and Recruiting

Hillsborough New Jersey

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