Hiring For a Team Lead- (Property & Casualty Insurance)- Bangalore

Designation: Team Lead/ Process Lead

Job Level: 4B

Experience: 4-8 years

Job Location: Bangalore (Work from Office)

Shift: US Shifts/ Flexible to work with any shifts

Notice Period - Immediate to 30 Days

Mandatory Skills: Property and Casualty Insurance

Note: Candidate should have Team Lead on paper experience is mandatory.

Responsibilities:

• Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process.

• Transition Coordination: Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling

• Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance.

• Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral.

• Quality Planning (QC/QA) - Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process.

• Performance Planning - Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team.

• Talent Management (People Mgmt) - Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team.

• SLA Compliance - Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability.

• Process Compliance - Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps.

• Work Allocation - Allocates work / shifts to team members IN ORDER TO achieve production targets.

• Customer Interaction - Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships.

• Governance compliance - Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability.

• Knowledge Management - Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge.

• Process Reengineering - Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis.

• Resource optimization - Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives

• CSAT Process - Implements the improvement plan IN ORDER TO ensure customer satisfaction.

• Audits & Compliance Prepares the team level/ Process level requirements for self-assessment IN ORDER TO ensure delivery predictability for the specific process.