Hiring || CCE & GA || Junagadh & Gandhidham

Role & responsibilities

Gold Appraiser

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and identifying gold purity accurately.
• Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
• Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
• Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
• Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storage of customer KYC documents.
• Following up with customers for timely collection of interest and principal payments.
• Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities:

Customer Care Executive

• Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
• Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in thecatchment areas and generate leads of prospective customers.
• Drive & ensure continuous customer engagement through various channels.
• Maintaining quality portfolio by tracking & controlling ROI.
• Provide after sales service to existing customers and obtain references from them to increase the customer base.
• Strong follow up on interest collections to keep NPAs (non-performing assets) under control.
  

Desired Candidate Profile

• Candidates with 6 months of sales experience in Banking & Financial Services can apply for the role.
  
• Freshers with flair in Sales can also apply.
  

In summary, the role focuses heavily on sales - acquiring new customers, engaging with existing ones, ensuring portfolio quality, and collecting payments to minimize defaults. Brand building through field marketing is also a key component.

mini.joshi@iifl.com & 8356867316