Helpdesk Specialist

Iron Systems is an innovative provider of custom computing infrastructure platforms, offering network servers, storage solutions, OEM/ODM appliances, and IoT & embedded systems. For over 15 years, our customers have relied on our innovative problem-solving capabilities and our IRON Holistic business model, which covers design, engineering, supply chain management, integration, logistics, and global field support services. In this role, you will be responsible for overseeing and managing the daily attendance, work schedules, and job assignments of Full-Time Employees (FTEs). You will ensure the accurate and timely submission, review, and processing of timesheets, and serve as the primary point of contact for FTE-related operational issues, resolving them promptly. Collaboration with internal stakeholders such as program management, billing, and other cross-functional teams is essential to align on operational needs and deliverables. Your key responsibilities will include maintaining records, generating reports, and ensuring compliance with internal policies. You will contribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations. Additionally, tracking, routing, and redirecting problems to the correct resources, as well as updating data related to FTE on the Workforce Management portal will be part of your duties. To qualify for this position, you should hold a Graduate or Post Graduate degree. The required skillset includes strong organizational abilities, attention to detail, excellent verbal and written communication skills, and the capacity to multitask effectively in a fast-paced, deadline-driven environment.,