Helpdesk Executive-Technical Support

You are invited to apply for the position of Helpdesk Executive at one of the leading IT Services companies in Noida. In this role, you will serve as the primary point of contact for clients utilizing our advanced Core Banking Solution and banking applications. Your responsibilities will encompass a mix of technical proficiency, customer support, banking expertise, and the ability to efficiently address client inquiries. Your primary duties will include managing client requests and bug reports, delivering online training sessions on software functionality, analyzing and resolving software issues, communicating with clients via email and phone, and implementing various software modules while providing training to clients. The ideal candidate for this role should possess a BCA or B.Com educational background, with 0-6 months of experience. Essential technical skills include an understanding of banking software systems, familiarity with help desk operations, and proficiency in bug tracking and resolution. Additionally, strong soft skills such as effective communication, problem-solving abilities, client management skills, and a proactive and results-oriented approach are required. In return, we offer you the opportunity to work with cutting-edge banking technologies, avenues for professional development and career advancement, as well as a collaborative and innovative work environment. This is a full-time, permanent position based in Noida, Sector 62, with the work schedule set for Monday to Friday during day shifts. If you are enthusiastic about joining a dynamic team and making a meaningful impact in the banking industry, we encourage you to apply for this exciting opportunity. Regards, Vikas Contact Number: 7668538269,