Helpdesk/ CRM Support

As a Helpdesk Support/CRM professional based in Mumbai with 1+ years of experience or above, you will be responsible for: - Providing support to customers through various channels - Handling and resolving customer queries and issues effectively - Using ticketing systems and remote support tools efficiently - Working in rotational shifts and adapting to a fast-paced environment Your qualifications should include: - Previous experience in a support or customer service role - Strong verbal and written communication skills - Proficiency in troubleshooting technical issues - Familiarity with ticketing systems and remote support tools - Ability to work under pressure and prioritize tasks - Bachelor's degree in Computer Science, Information Technology, or related field preferred The company offers benefits such as a flexible schedule, health insurance, and Provident Fund. The work schedule includes day shift, fixed shift, and rotational shift from Monday to Friday. If you are interested, kindly apply or share your resume at yuneeta.shende@rigvedit.com.,