Help Desk Executive (Non Technical)

As a Helpdesk Executive/CRE at Ulwe, Navi Mumbai, your main role will involve providing help desk services in the aviation industry. Your responsibilities will include: - Logging all service complaints related to buildings/terminals and forwarding them to respective teams for resolution within the agreed response time. - Ensuring clearance of all priority complaints according to standards. - Adhering to response times as per the agreed service level agreements. - Generating daily complaint log sheets through CMMS with unique numbers for easy tracking. - Attending to emergency calls and complaints promptly, escalating to Key Account Manager and NMIAL officials. - Updating contact numbers of key positions and escalation matrix biannually. - Intimating concerned individuals about equipment breakdowns and logging them in the AVIVO system. - Supervising preventative maintenance of personal security equipment and documenting related reports. Additionally, the ideal candidate for this position should possess: - Minimum graduation qualification - Minimum 2 years of experience in CRE profile or helpdesk role in the residential or hotel industry - Ability to work 9-hour shifts with 6 days working and rotational shifts In terms of communication, you should have excellent written and verbal skills to interact effectively with clients and internal teams. You will also be responsible for monitoring client/customer issues related to the engineering department and preparing regular reports on client activity. Technical proficiency with AVIVO software and Microsoft Office Suite is often required. For any further information, you can reach out to Nandini Bhitale at 9137841023 or email at Nandini.Bhitale@ocs.co.uk. Regards, Nandini Bhitale,