3 Helix Gpt Jobs

Job Purpose We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world class customer and employee experience. We support several business groups and operation units with varied applications usage patterns that are built on multiple technology stacks. These services/applications are created via traditional, scrum and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India and other international locations. This critical leadership role which reports to Head Technology Service Management and plays and important role in the overall growth and stability of the team. As a AVP in Service Management, in our fast-paced leadership team, you will be responsible for Owning the Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices. Key accountabilities include Platform administration, AI driven Automations, Optimizations & Integrations, License Management, Driving policies and procedures to platform governance. Initiate and Lead Tool enhancements and Automations for process improvements. Provide subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations. You will be accountable for Request Management and drive Continuous improvement and volume reductions by adopting innovative and interactive technical solutions. Lead KPI and Reporting for all Service management processes Manage vendors and contracts for BAU and Project Resources and track their performance. Prepare annual team budget and manage expenses for the Service management team. Manage and mentor the team of technical resources to drive organization objectives and platform stability. Track and Manage the Risk and Audit Items for the team. Provide support for planning and achieving the learning and development goals of the team. Key Result Areas Tools Enhancement and Management : Oversee end to end management, availability and governance of the Service Management tools within the licensing agreement. Improves the capability of the tool using AI to institutionalize IT Processes. Development and enhancements of the Tools UI as per HCD (Human Centric Design) Service Reporting : Develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings. Request Governance : Establish a request governance process across technology teams and ensure SLA adherence. Workflow Automation : Automate request workflows for quicker and more efficient fulfillment. SLA for MAC Activities : Implement an SLA for all move, add, and change activities managed by our team for the Service Management tool. Vendor and Finance Management : Organize financial documents in a central location, manage the annual budget, monitor expenses, and maintain vendor relationships with regular reviews. Stakeholder Engagement/Management : Instruct stakeholders on distinguishing between requests and issues and manage them effectively. Set up a feedback system for identifying process improvement opportunities. Risk, Audit, and Control Compliance : Proactively manage process risks and address any audit findings promptly. Team Management : Provide clear deliverables to the team, identify development needs, perform regular check-ins, and ensure compliance with mandatory training and leave. Knowledge, Skills and Experience The incumbent should be self-driven with 14+ experience in governing BMC Helix ITSM. Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery The working knowledge of Helix GPT is a must with demonstrated ability to leverage AI technologies effectively in Service Management. In-depth understanding of Common data model and CMDB configuration Experience in establishing Management Information System and license management Strong understanding of UI/UX tools and HCD (Human Centric Design) Managed ITSM transformation programs. Designing, defining, and driving ITIL processes, preferably from Banking Industry. Significant experience in leading support for large, complex, multi-functional environments. Prior meaningful technology and business/industry work experience including experience in Vendor management and Finance management (budgeting/forecasting/Expenses). Experience with Scrum, Kanban, or other Agile development techniques. Ability to build positive relationships with own team, business, and technology partners. The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment. Show more Show less

The position of BMC Helix Developer requires 4 to 6 years of relevant experience in the field. The ideal candidate should possess in-depth knowledge of BMC Remedy ITSM and Helix platforms. They must have expertise in fresh implementations of the Helix platform and experience in migrating from Remedy. Additionally, proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents is essential. The candidate should also have strong experience with API-based integrations, including REST, SOAP, and connectivity with third-party systems. Desired skills for this role include experience with cloud platforms like AWS or Azure for hosting Helix, familiarity with Docker and Kubernetes, knowledge of ITIL practices and automation tools, and experience with enterprise tools such as EBS and other third-party applications. In terms of soft skills, the candidate should possess strong problem-solving and analytical abilities, effective communication skills, and stakeholder management capabilities. They should also demonstrate the ability to lead and collaborate within cross-functional teams. Preferred certifications for the BMC Helix Developer position include BMC Certified Professional (Remedy/Helix), ITIL Foundation or higher certification, cloud certifications (AWS, Azure, GCP, Docker, Kubernetes), and API and integration certifications. Key responsibilities of the role include hands-on migration of data, workflows, and configurations from BMC Remedy to Helix, deployment of BMC Helix platform components, development and testing of REST/SOAP APIs for integration with third-party applications, thorough testing and validation of migrated features, maintenance of comprehensive documentation, and providing Level 3 support during and after migration/implementation phases. The hiring process for this position includes screening (HR round), Technical Round 1, Technical Round 2, and Final HR Round.,

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Helix Developer Qualification : BE / B.tech Relevant Experience : 4 to 10 Years Must Have Skills : BMC Helix Development Good to Have Skills : BMC Remedy Development and customizations Roles and Responsibilities : In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in