Healthcare Operations Team Lead

The candidate will be the key point of contact for customers to fulfill orders and liaise with the warehouse to ensure timely and accurate processing of shipments. You must be analytical and customer service-oriented. You will supervise a team of warehouse staff in performing daily warehouse activities including inbound and outbound operations, returns, and inventory control. It will be your responsibility to plan and prioritize work assignments for the team to ensure optimal workflow and productivity. Conducting periodic cycle count activities to ensure all inventories are properly managed with 100% stock accuracy is crucial. Effective communication with stakeholders such as clients, carrier brokers, and internal supporting functions is essential. You will need to follow up with customer inquiries, provide information about services, products, and order status, as well as investigate and resolve customer concerns in a timely manner. Ensuring compliance with security, health & safety practices/guidelines, and maintaining overall cleanliness and tidiness within the warehouse are also part of the job responsibilities. Other tasks may be assigned as necessary. Job Requirements: - Possess a Degree/Diploma in Supply Chain or related disciplines - Minimum of 3 years of relevant working experience in Contract Logistics/Healthcare industry - Good knowledge of MS Office, SAP, and Warehouse Management System - Demonstrate good problem-solving, interpersonal skills, and leadership qualities - Proven ability to work well independently as well as in a team,