Health Information Systems Support

• Entry-level professional individual contributor who works under close supervision.
• Problems faced are routine.
  

Essential Functions

• Works with customers and project management teams to identify key project milestones and implementation timelines.
• Builds, documents and maintains new and existing customer-centric business critical solutions.
• Develops and implements solution validation plans.
• Ensures quality control during implementation and execution of the validation plans.
• Builds training materials for the implemented solutions.
• Trains customers on the implemented solutions.
• Participates in QA, UAT & production launch support related to various customer engagements.
• Contributes towards building implementation and integrations best practices and the knowledge base.
• Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
• Provides Tier 2/3 technical support for custom integrations.
• Has working knowledge of support processes and working in production environment.
• Works with customers and project management teams to identify key project milestones and implementation timelines.
  

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience
• Experience working with external customers to gather technical requirements
• Pref
• Working knowledge of software development processes and methodologies Req
• Knowledge of the clinical trial / pharmaceutical domain Pref
• Powerful work ethic with a focus on customer satisfaction Intermediate
• Strong customer facing and presentation skills Intermediate
• Process documentation skills Intermediate
• Validation documentation and execution skills
• Intermediate
• Technical troubleshooting and documentation skills Intermediate