We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Clients Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications Bachelor s degree preferred or equivalent work experience. Good experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

SEO Specialist Location: Mumbai Experience: 3+ Years An exciting opportunity for an experienced SEO professional to join a data-driven, performance-focused digital marketing team! If youre passionate about search visibility, technical SEO, and driving sustainable organic growth this role is for you. What We Offer: A people-first work environment that encourages continuous learning, innovation, and career growth. Work alongside a team known for strategic problem-solving, deep technical expertise, and cutting-edge SEO methodologies. What Were Looking For: 3+ years of hands-on SEO experience Expertise in on-page, off-page & technical SEO Proven ability to build and execute SEO strategies Proficiency in tools like Google Search Console, Ahrefs, SEMrush Strong analytical skills with a data-driven mindset Experience managing client communications Excel skills for reporting, analysis, and tracking