Synopsis of the role
Delivers and manages production operations for all applications that are part of the designated business domain. Responsible for ensuring their current functioning in production at all times.
Accountability
The key accountability of this function is to own, deliver, and manage all applications that are part of the designated business domain through a combination of development, testing, implementation, and production tech operations.
Application Delivery
- Manage the end-to-end delivery cycles for all applications including managing product backlogs, understanding business use cases, sprint planning, velocity tracking, scrum planning, show-and-tell, and development.
- Accountable for the end-to-end architecture of the proposed solutions from a functional and technical perspective, as well as from an InfoSec, Compliance, and Regulatory perspective.
- Responsible for the overall governance, risk and controls implementation across the technology landscape.
- Carry out design reviews, code reviews, test plan and test execution reviews to ensure that the solution design, development, testing, implementation, and production tech operations processes are as per ECIS standards.
Governance, Risk, and Controls (GRC)
- Governance
- Create the Business Case for the programs covering the architecture, financials, business benefits of the different programs. Ensure follow-throughs on their approval processes.
- Ensure program governance routines, cadences and escalation processes are carried out as per planned calendars with vendors.
- Risk
- Identify, track, and mitigate all program risks through RAID logs.
- Controls
- Identify and implement checkpoints and milestones to be tracked for development projects as well as BAU.
Budgets and Financials
- Tech Budget
- Maintain program budgets with line item level details of the spends across all of tech, including business applications and their underlying infra and platforms, end user applications and their underlying infra, as well as resource headcounts.
- Ensure spends are within budget.
- FinancialWork closely with finance to provide accurate and timely cost and spend projections so as to ensure that finance is able to accurately account for the financials into the P&L.
Resource Management
- Ensure that resource hiring and development plans are put in place for all resources, and are executed with no exceptions.
- All mandatory certifications are to be completed by all the resources.
- Ensure that each third party vendor resource has a defined exit date and the exit procedures are carried out in accordance with the defined exit date.
What You'll Do
- Be the accountable executive to deliver and manage production tech operations for the applications in your designated business area.
- Develop strong working relationships with local stakeholders like Product, Ops, HR, Finance etc.
- Deliver all applications and maintain them in production through a combination of own development, vendor development, or vendor products so as to ensure that end business outcomes are achieved.
Vendor Management
- Review and track Supplier SLAs and KPIs to ensure optimum portfolio support for Delivery teams
Technology Controls
- Manage Technology Enterprise Risk Register
- Representing Technology in Governance forums and initiatives like Risk Committee
- Establish and maintain the Business Process Architecture for core Technology Processes with support of accountable process owners.
Business Strategy and Planning
- Ensures that operational procedures are fit for purpose, and that operational problems are identified and resolved
What Experience You Need
Mandatory
- Senior bankingTech Delivery Leader with senior tech delivery head roles in banks/investment banks.
- Experience of 14 to 17 years out of which at least 7-9 years in delivering enterprise business solutions
- Experience with a bank with exposure to RBI submissions, audits, and assessments
- Proven ability to work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution
Preferred
- Experience of setting up and managing high performance bank tech architecture from scratch.
- Evidence of developing and maintaining effective relationships across business and IT in a matrix-structure / international organization
What Could Set You Apart
- Understands and implements industry leading trends and uses knowledge to identify factors that differentiate Equifax from its competitors.
- Possess the required in-depth knowledge and experience needed to operate independently with limited guidance and oversight.
- Apply new perspectives on existing solutions to solve complex problems.
- Demonstrates solid understanding of customers perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs
- Make decisions within guidelines and policies that impact a range of customer, operational, process, or project activities
- Provide behaviorally oriented performance feedback to others without hesitation, even when the feedback is difficult to deliver
