Head - Operations

HEAD OPERATIONS

Department:

Designation:

Reports To:

Qualification & Experience

Graduate with MBA/MHA/PG Diploma in Hospital/Healthcare Administration preferred. Significant experience in hospital operations with leadership responsibility preferred.

Responsibilities

1. Oversee day-to-day hospital operations across patient-facing and support departments.
2. Ensure smooth OPD, IPD, admission, transfer and discharge processes.
3. Monitor patient flow, waiting times, bed utilization and service turnaround times.
4. Coordinate with Medical Administration, Nursing, Front Office, Billing, TPA, Pharmacy, Diagnostics, Housekeeping, Security, Maintenance, IT and other departments.
5. Identify operational bottlenecks and implement corrective actions.
6. Conduct regular operational rounds throughout the hospital.
7. Ensure effective implementation of hospital policies and SOPs.
8. Monitor departmental KPIs and service-level standards.
9. Ensure prompt escalation and resolution of patient complaints.
10. Coordinate implementation of Management decisions and operational projects.
11. Participate in capacity planning and hospital expansion initiatives.
12. Monitor infrastructure, equipment and facility-related requirements.
13. Coordinate planned maintenance and minimize service disruptions.
14. Optimize manpower deployment and operational resources.
15. Work with Finance/Management on operational budgets and cost-control initiatives.
16. Ensure vendor and outsourced-service performance meets agreed standards.
17. Participate in quality, NABH, patient-safety and infection-control initiatives.
18. Coordinate emergency preparedness and disaster-management activities with relevant teams.
19. Ensure statutory/operational licenses are appropriately coordinated with responsible departments.
20. Develop and monitor operational MIS dashboards.
21. Conduct departmental review meetings and track action points to closure.
22. Drive patient experience and service excellence initiatives.
23. Ensure appropriate interdepartmental communication and accountability.
24. Submit periodic operational reports to the Hospital Director/Management.
25. Perform other responsibilities assigned by Management.