Head of Professional Services l SAAS l Series D l Bangalore

• Lead the professional services and technical support charter for the client
• Must have at least 15 years of relevant experience in the SAAS space
  

About Our Client

Our client is a Series D funded SAAS organisation, on its IPO pathway. We are mandated to hire a key leader in their Customer Operations charter, reporting to their CCO.

• Lead and manage the professional services and technical support teams to deliver outstanding customer experiences.
• Develop and implement processes to improve operational efficiency and service quality.
• Collaborate with cross-functional teams to ensure seamless product deployment and support.
• Monitor and analyse key performance metrics to drive continuous improvement.
• Provide technical guidance and support to resolve complex customer issues.
• Manage customer escalations and ensure timely resolution of critical issues.
• Develop training programs to enhance the skills and capabilities of the team.
• Stay updated on industry trends and emerging technologies to maintain a competitive edge.
  

The Successful Applicant

A successful Head of Professional Service and Technical Support should have:

• A strong educational background in engineering, computer science, or a related field.
• Proven leadership experience in the software or technology industry.
• Expertise in managing professional services and technical support teams.
• Excellent problem-solving and decision-making skills.
• A customer-focused mindset with a commitment to delivering high-quality solutions.
• Strong communication and interpersonal skills.
• Familiarity with software deployment, troubleshooting, and support processes.
  

What's on Offer

Work with one of the most scaled SAAS organisations in IndiaLead a sizable exiting team and report directly into the CCOEquity component for wealth creation

Contact: Jishnu Banerjee

Quote job ref: JN-102025-6851134