Head of Back Office & Data Operations (Retail Chain)

Key Responsibilities

• Leadership & Management

• Build and lead a high-performing back-office team responsible for invoicing, data management, and reporting.
• Establish clear SOPs and performance metrics for accuracy, timeliness, and accountability.
• Coordinate with store managers, finance, and procurement teams to ensure smooth data and invoice flow.

• Data & Reporting

• Oversee integration of daily transactional data from the SQL database into Excel, Power BI, and Looker Studio.
• Ensure accurate per-transaction cost, price, and margin data across all stores.
• Develop and maintain automated dashboards for store performance, category margins, and data quality.
• Implement data validation and reconciliation processes to eliminate errors and inconsistencies.

• Process Optimization

• Identify inefficiencies in invoice, data entry, and reporting processes; design and implement improvements.
• Introduce tools and automation (Power Query, Power Automate, or dbt) to reduce manual effort and increase data accuracy.
• Standardize templates and ensure synchronization between Excel models, Power BI dashboards, and SQL sources.

• Cross-Functional Collaboration

• Work closely with IT, Accounting, and Operations teams to ensure system reliability and end-to-end workflow integrity.

Required Skills & Qualifications

• Proven experience (510 years) in

  retail operations, back-office management

  , or

  data operations leadership

  .
• Strong hands-on knowledge of

  Excel

  ,

  Power BI

  , and

  SQL-based systems

  .
• Experience managing technical or data-focused teams in a multi-store retail environment.
• Ability to design and implement automated workflows using tools like

  Power Query

  ,

  Power Automate

  , or

  Looker Studio

  .
• Excellent organizational and communication skills; able to translate data insights into operational improvements.
• Strong problem-solving mindset with a focus on process efficiency and accountability.