Head of Accounts Receivable

The Head of Accounts Receivable is responsible for leading and overseeing the AR function across all hospital units within the group. This includes ensuring timely billing, accurate accounting, effective collections, and compliance with healthcare regulations. The role requires strong leadership, financial acumen, stakeholder management, and experience in hospital billing and receivables.

Key Responsibilities:

AR Strategy & Leadership

• Lead the Accounts Receivable function for the group at the corporate level.
• Develop and implement AR policies, procedures, and controls in line with company objectives and healthcare regulations.
• Monitor overall AR performance, including aging reports, collection targets, and DSO (Days Sales Outstanding).

Billing & Invoicing Oversight

• Supervise patient billing processes across all units, ensuring accuracy and timeliness.
• Collaborate with unit finance heads and billing teams to standardize billing practices.
• Ensure adherence to pricing policies, insurance contracts, and TPA agreements.

Collections & Recovery

• Monitor receivables from various stakeholders: patients, insurance companies, government schemes (e.g., CGHS, ECHS), and corporate clients.
• Drive collection efficiency and resolve payment delays or disputes.
• Oversee follow-up mechanisms and escalation procedures for overdue accounts.

Reconciliation & Reporting

• Ensure accurate reconciliation of AR balances, including sub-ledgers and general ledger accounts.
• Prepare and present periodic AR MIS reports to the senior management and board.
• Track key AR KPIs: collection ratio, aging, write-offs, DSO, etc.

Compliance & Audit

• Ensure compliance with applicable accounting standards, tax laws, and healthcare regulations.
• Coordinate with internal and external auditors during audits related to AR.
• Oversee documentation and audit trails for AR transactions.

Team Management

• Lead and mentor the corporate and unit-level AR teams.
• Build training programs for continuous improvement of billing and collection staff.
• Set performance goals and conduct regular reviews.

Stakeholder Coordination

• Liaise with insurers, TPAs, corporates, and government agencies to resolve billing and payment issues.
• Coordinate with legal teams for recovery of outstanding dues if necessary.
• Collaborate closely with operations, finance, and IT teams for process automation and optimization.

Qualifications:

• Education

  : CA

• Experience

  : 5+ years in Accounts Receivable, with at least 2 years in a leadership role in the hospital or healthcare industry

• Industry Exposure

  : Must have handled large-volume hospital billing, insurance claims, and corporate accounts

Key Skills:

• Strong knowledge of healthcare revenue cycle and billing systems
• Excellent leadership and team management skills
• Proficient in ERP systems (SAP/Oracle/HIS etc.)
• Analytical mindset with attention to detail
• Strong communication and negotiation skills