Head-Customer Success

Qualification: 8-12 Years Of Experience In the Relevant Domain

Responsibilities:

· Handling the various Projects to ensure they are delivered on time to customer satisfaction.

· Managing & Monitoring onsite and offsite teams (L1, & L2), which includes Service Coordinators, Installation Technicians & Customer Facilitation Engineers.

· Managing all the project agreements, PO and documents, licenses and AMC renewals are on track.

· Pan India Integration of iTriangle GPS device as per customer requirement.

· Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved)

· Managing and driving the customer escalations.

· On time Technical Support for all the customers.

· Managing the Common Layer Certificate Generations.

· RMA Services for warranty and Non warranty devices.

· GPS Installation and Services for enterprise customers.

· Revenue Generation for Non-Warranty devices.

· AMC Service enablement and Define SOP’s & Service Catalogues for customers.

· Broadly these are the roles, however we may modify or adopt to organization requirements from time to time.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Do you have 8+years of total experience
• We are looking only at Telematics domain. Do you have the same? If not please do not apply
• Interview will be F2F. Please apply if you are in Bangalore
• We are looking at immediate joiners. Can u join within 20days

Work Location: In person