Head- Command Center (Automobile)

The Command Centre Head is responsible for overseeing the real-time operations, safety, and efficiency of vehicles including Electric Vehicles, Passenger vehicles, and Commercial vehicles. Your role will involve improving operational efficiency, increasing productivity, and ensuring compliance with safety regulations. You will be instrumental in driving performance monitoring and maintenance management activities. As the Head of the Command Centre, you will need to be a strong technical expert in vehicle fleet management with excellent coordination skills across all levels of the organization. Your responsibilities will include overseeing real-time tracking, dispatch, and management of vehicles, developing Standard Operating Procedures (SOPs) for fleet monitoring and issue resolution, ensuring operational efficiency, managing escalations, and ensuring compliance with regulations. You will also be responsible for implementing real-time safety alerts, preventive maintenance programs, and conducting investigations related to fleet incidents. Additionally, you will lead a team of Command Centre operators, analysts, and other staff members. Your role will involve conducting training and skill development programs for real-time monitoring, fleet management, and emergency responses. You will also be required to maintain a real-time incident log, conduct post-incident analysis for process improvement, and develop crisis response frameworks for vehicle breakdowns, power failures, or technical failures. Utilizing AI-driven analytics to identify trends and improve decision-making will be a key aspect of your role. You will be responsible for tracking energy efficiency, vehicle health, and driver productivity through data dashboards. Recommending technology upgrades, software improvements, and automation solutions to enhance fleet performance will also be part of your responsibilities. Moreover, you will monitor battery performance, coordinate with charging infrastructures to ensure seamless charging operations for Electric Vehicles. Collaboration with stakeholders across various departments such as sales, service, parts, warranty, R&D, and quality will be essential to ensure the smooth functioning of the Command Centre. The ideal candidate for this role should have a Bachelors/Masters degree in Logistics, Transportation, Mechanical, or Electrical Engineering along with at least 10 years of experience in fleet operations and command centre management. A proven track record in managing large-scale fleet monitoring, telematics systems, and charging infrastructure will be highly valuable. This position is based in Chennai.,