Hardware Support (Field work)

Job Description

Company Profile:

Spectra Technovision India Pvt. Ltd. [www.spectra-vision.com]

Founded in 1999, Spectra has redefined identity solution offerings over these years. Backed by a dedicated, experience rich team we understand industry specific needs better. With every solution we touch base with our clients, listen to them with patience, answer their queries, inform them of all nitty-gritty, guide them through the process of building effective systems and provide reliable after sales support.

Spectra boast of a team of talented and dedicated minds. Lot of team members have been integral part of this growth journey for praiseworthy long tenures and have contributed to the success story of Spectra. Their time is invested in creating value driven offerings and exceptional customer service for our various client verticals. Together, their passion and undivided attention made Spectra a force to recognize with, in a short span of its existence. From launch of its first to second and now third generation of products and solutions, Spectra have been a consistent player in its field.

With eyes firmly set on the future, Spectra brings to you the most cutting-edge, dynamic and noteworthy products and solutions. At Spectra, we believe each day is a sparkling new opportunity to break barriers and create something new. Our experts strive to bring to your desk ever refined identity solutions, in tune with the buzzing trends. We have thus recorded a strong presence in India and now expanding footprints globally with 500+ channel partners. Today we are backed by a strength of 150+ human capital serving 7500+ client base including 200+ top of the league marquee corporate clients.

Job Description

Salary – Will depend on the role / hierarchy fitment. Salary should not be a constrain for a good resource

Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area – Hardware Support Dept.

Role - Hardware Support Engineer

Employment Type - Permanent Job, Full Time

Work location – Ahmedabad [Prahladnagar]

Client site visit / Field Visit – Yes

Working Days; Shift – 5 days week, Regular shift

Job Role:-

l Installation & Commissioning of Hardware Products with Software at the client site.

l Troubleshooting of the Hardware Devices as well as Software, providing necessary hardware support at Client site.

l Solving networking issue

l Respond to clients’ queries on telephone or the web as and when required.

l Manage relationships with clients.

l Work with cross-functional & Coordinate with technical teams as and when required

Requirements:

l ITI / Diploma in Electronics and Communication

l Minimum 1 – 2 years of exp in hardware support & installation of access control systems

l Should be good with English Communication

l Should be Logically Strong & should be able to grasp client’s requirements about the product

l Must have experience in providing Service oriented Solutions

Desired Personality traits

l Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients.

l Technically & Logically Strong

l Strong Analytics, problem solving & Interpersonal Skills

l Strong work ethics and sense of commitment

l Ability to balance multiple priorities.

Key Result Areas

l Customer Satisfaction of assigned clients

l Problem & query analysis, understanding & solving.

Key Performance Indicators

l Prompt, responsive, responsible, and friendly approach to client situations

l Zero customer complaints

l Client Feedback

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Leave encashment

Work Location: In person

Expected Start Date: 01/04/2024